JM POSNER SQ2 - Troubleshooting; Chocolate Flow and Consistency Issues; Heating and Power Issues

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TROUBLESHOOTING
CHOCOLATE DOES NOT FLOW PROPERLY:
1. Fountainisnotlevel:Thebaseofthefountainmustbelevelinorderforchocolate
toowproperly.Ifthefountainisowingheavilyononeside,raisethatsideofthe
fountainusingtheadjustablefeetuntilitowsevenly.
2. Airbubbles:Airisoftentrappedinsidethecylinderwhenthefountainisinitiallyturned
onorifthechocolatelevelinthebasinbecomestoolow.Thiscausesgapsinthe
chocolateow.Toresolvethis,simplyturnthefountainoff,allowittositfor15-30
seconds,andturnitbackon.Repeatthisprocedureuntilthefountainisowingatfull
capacity.
3. Notenoughchocolate:Refertothe“FOUNTAINCAPACITY”tabletoensurethatyou
aremeetingtheminimumcapacityrequirement.
4. Chocolateistoothick:Chocolatewillnotowcorrectlyifitisatthewrong
temperature.Generally,forDarkchocolate,thetemperatureshouldbeincreased.
ForWhiteandMilkchocolate,thetemperatureshouldbedecreased.Pleasesee
“CHOCOLATEOPERATINGTEMPERATURES”forappropriatetemperatures.
5. Foodblockingfondueow:Turnthemotoroffanduseaspatulatocheckforfood
itemsthatmayhavebecomelodgedbetweenthebottomofthecylinderandthe
basin.
6. Smallfoodparticlesinthefondue:Smallpiecesoffoodowinginthefonduemay
causegapsasthepiecesowoverthecups.Turnthemotoroffandtrytoremovethe
foodwithaspatulaorstrainer.
CHOCOLATE IS THICK AND LUMPY:
WhiteandMilkchocolateareespeciallysusceptibletooverheating.Whenoverheated,
chocolatethickensandbecomeslumpy.Tocorrectthis,stirsmallamountsofvegetable
oilorcocoabutterintothechocolateuntilitreachestheappropriateconsistency.
Chocolatemayalsobeplacedinablenderandmixedwiththethinningagents.Consult
“CHOCOLATEOPERATINGTEMPERATURES”toensureyouareusingtheappropriate
temperature.Toavoidburning,stirthechocolateoccasionallywithaspatula,scrapingit
fromthebottomofthebasinasyoustir.Chocolatewillalsobecomelumpyifithascome
intocontactwithwater.
THE FOUNTAIN WILL NOT HEAT PROPERLY:
1. Electricalproblem:Makesurethatthefountainispluggedintoaworkingelectrical
outletandthattheswitchisintheONorPREHEATposition.Ifyouhaveanother
appliancepluggedintothesameoutlet,thefountainmaynotbereceivingenough
electricity.
2. SensorFault:CheckthefountaindisplayifitsaysSF’PleasecallourJMPosner
CustomerServiceDepartmentforfurtherassistance.
3. Loosewiring:Unplugthefountain,turnitover,andremovetheprotectivebasenet.
Checktoseethatallofthewiresandcontactsarermlyinplace.