JMPosner SQ1 - Fault Diagnosis; Fountain Not Turning On; Knocking Noise Resolution; Frequently Asked Questions

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TROUBLESHOOTING (cont)
THE FOUNTAIN WILL NOT TURN ON:
1. Badelectricalconnection:Powermayhavebeeninterruptedbyanelectricalbreaker
beingtripped.Checkpowerisbeingreceivedbythefountain.
2. Fusehasblown:Replacethefuse.Themachinehas3fuses.1stfuseisinthepower
cord.2ndfuseisinthepowersocketonthedrumandthe3rdfuseisonthePCBboard
insidethedrum.YouwillneedaqualiedelectriciantoreplacethefuseinthePCB
board.
3. LowTemperature:CheckthefountaindisplayifitsaysLT,thismeansthetemperatureof
thefountainisnotenoughtostartthemotor.Waittillthefountaintemperaturetoraise
tothesetlimitandthenturnonthefountain.
THE FOUNTAIN MAKES A KNOCKING NOISE.
1. Uponstartingthefountain,themetalscrewmayknockforabout30secondsbefore
thechocolatehascompletelycoatedtheinsideoftheCentrecolumn.
2. Ifknockingiscomingfromthecentrecolumn:Whenthefountainstartsup,theauger
mayknockagainstthecentrecolumnmomentarilyuntilthechocolatehascoated
theinsidecentrecolumnwallsandauger.Alsochecktoseethatthecentrecolumnis
restingrmlyinthebasincollar.
3. Chocolateistoothick.IfyouareusingJMPosnerFondueChocolate,makesureyou
arerunningitatthecorrecttemperature.IfyouarenotusingJMPosnerchocolate,
youwillneedtothinwithoilorcocoabutter.
For any further troubleshooting questions or concerns, please contact
Jm Posner’s Customer Service Department at info@jmposner.co.uk.
FREQUENTLY ASKED QUESTIONS
Q: are the fountain components dishwasher-safe?
A:Yes,allremovablefountaintiersetpartsandcomponentsmaybewashedina
dishwasher.HoweverpleasenoteDONOTwashthebowlintheDishwasherasthiswill
causedamage.
Q: What temperatures should the fountain be set to suit the different types of
chocolate?
A:Pleaseseethe“CHOCOLATEOPERATINGTEMPERATURE”table.
Q: Can leftover chocolate be re-used?
A:Yes,butforsanitationreasonsitisnotrecommended.
Q: Can Jm Posner Fondue Chocolate be ordered online?
A:Yes!Pleasevisitusonlineatwww.jmposner.co.ukforsimpleonlineorderingof
chocolateandaccessories.