Trouble Shooting
Whenever there is a problem with the appliance, check if you can
solve it following the tables below. If the problem persists, please
contact the customer service.
MAINTENANCE
After the check, activate the appliance. If the problem occurs or
the display shows other alarm codes again, contact the service.
Note!
Description
Reason
Solution
Restart after the door is closed
Check if the clothes is stuck
Door is not closed properly
Door can’t be
opened
Washer's safety
protection design is working
Disconnect the power,
restart the product
Water leakage
The connection between
inlet pipe or outlet hose is
not tight
Check and fasten water pipes
Clean up outlet hose
Clean and wipe the
detergent box
Abnormal noise
Check if the fixing (bolts)
have been removed
Check it’s installed on a
solid and level floor
Indicator or
display does not
light
Disconnect the power PC
board or harness has
connection problem
Check if the power is shut
down and the power plug
is connected correctly
Machine cannot
start up
Detergent resi-
dues in the box
Detergent is dampened
or agglomerated
Fixing bolts still in
place.
Floor is not solid or level.
Error Codes
Description
Reason
Solution
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is
blocked
Check if the drain hose is blocked
Water injecting
problem while
washing
Overtime water draining
Try again first, call up service
line if there are still troubles
Others
Water overflow
Restart the washer
Restart after the door is closed
Check if the clothes is stuck
Door is not closed properly
Off
Off
Flash
Flash
Off
Off
Off
Off
Off
Flash
Off
Off
Off
Off
Off
Flash
Off
Off
Flash
Off
Off
Off
Off
Off
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