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5. Troubleshooting and
FAQ
5.1 Troubleshooting
This page describes the issues that
users can solve. If trying these
solutions does not resolve the issue,
please contact JOLED service center.
Dongle issues in general
No booting
• Make sure the power cord is
connected to the power outlet and
the back of the monitor.
• Turn on the monitor.
• Check if the ⑩USB function is
turned on with the remote control
of the monitor equipped with the
dongle.
• Make sure the HMDI connector is
properly connected to your
monitor.
• Make sure the USB-OTG cable is
connected correctly.
Dongle image and audio issues
Image shakes and image is unclear
• Make sure the HDMI connector is
properly connected to the monitor.
• With the dongle remote control or
smartphone remote control, on
the screen, press settings - device
preference - reboot.
• Alternatively, check if you have
selected - Device Preference –
More - Display Screen resolution -
Auto switch to Best resolution.
Smoke and sparks appear
• For your safety, disconnect from
the power supply immediately.
• Please contact the JOLED service
center immediately.
*If you need further support,
please contact the JOLED Service
Center.
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J-GARO and VOD contents are not
displayed
• Check your Wi-Fi connection and if
you don't, please connect. A 5GHz
connection is recommended.
• With the dongle remote control or
smartphone remote control, on
the screen, press settings - device
Preference - reboot.
There is no sound.
• The set of monitors does not have
speakers. Please purchase a
Bluetooth speaker from the
customer and connect it according
to P23. The voice codec supports
SBC or AAC.
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