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5.2 FAQ
Ans.:
Q1: What should I do if I see "No
signal input" on the monitor
screen?
• Turn on the monitor.
• Check if the ⑩USB function
is turned on with the remote
control of the monitor
equipped with the dongle.
• Make sure the HMDI
connector is properly
connected to your monitor.
• Make sure the USB-OTG
cable is connected correctly.
Q2: Is it possible to change the
resolution?
• Confirming menu, select
Device Preference -More -
Display - Screen solution and
set resolution. Auto switch is
recommended.
Q3: Is a Google account required
for the first dongle account
registration?
• Yes, Google account is
necessary. It is also
required when installing the
app.
Q4: Is it possible to adjust the
brightness?
• It can be adjusted with the
monitor remote controller or
the smartphone remote
controller.
Q5: The video has stopped.
• It may stop due to video
load and W-Fi connection
problems. Press the back
button or home button to
quit the current app, then
select the app again and
enjoy.
• Or select Reboot from the
settings menu.
• We recommend connecting
to the 5GHz band for Wi-Fi
connection.
Q6: What kind of Bluetooth
speaker should I purchase?
• Purchase a speaker that
supports SBC or AAC audio
codecs. It does not support
other codecs
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*If you need further support,
please contact the JOLED Service
Center.
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