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joule Cyclone series - User Manual

joule Cyclone series
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Cyclone Direct / Indirect Installation Guide
1
Direct, Indirect & Solar
Un-Plumbed & Pre-Plumbed
Unvented Cylinder
Installation & Maintenance Manual
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UNITED KINGDOM
www.jouleuk.co.uk/register-a-product
JL-CYDID-INS-003-09-2017

Questions and Answers

  • S
    scott38Aug 17, 2025
    How to fix no hot water in Joule Water Heater?
    • E
      Emily YoungAug 17, 2025
      If there's no hot water from your Joule Water Heater, start by checking and opening the stopcock to ensure the cold main is on. If that's not the issue, the strainer in the pressure reducing valve might be blocked; isolate the water supply and clean it. Also, the inlet control set may be fitted incorrectly; check it and refit as required.
  • T
    Teresa ShahAug 21, 2025
    Why is there cold water at hot taps with my joule Cyclone?
    • C
      Crystal WillisAug 21, 2025
      If cold water is coming from your hot taps when using your Joule Water Heater, it could be due to several reasons. The immersion heater might not be switched on, or its cutout has triggered; check and reset it. If you have an indirect system, the boiler might not be working; consult the boiler manufacturer's instructions. Another cause could be a fault in the motorized valve; check the plumbing and wiring of the motorized valve. Lastly, in an indirect system, the cutout in the dual stat might have operated; ensure the outlet pressure from the inlet control set is 3 bar.
  • C
    Charles HancockAug 25, 2025
    What to do if joule Cyclone discharges from temperature & pressure relief valve?
    • D
      Deborah YangAug 25, 2025
      If your Joule Water Heater is discharging water from the temperature & pressure relief valve, it indicates that the unit has overheated and the thermal controls have failed. Immediately switch off the power to both the boiler and immersion heaters, but leave the water supply on. Wait until the discharge stops, then isolate the water supply. Replace the faulty components.
  • M
    Manuel PerezAug 28, 2025
    How to stop noise during hot water draw off from joule Cyclone?
    • Z
      zhuertaAug 28, 2025
      Noise during hot water draw-off, typically worse in the morning, from your Joule Water Heater is often caused by loose airing cupboard pipework. To resolve this, install extra clips to secure the pipes.
  • T
    teresa78Sep 1, 2025
    Why is my joule Cyclone's cold tap dispensing hot water?
    • D
      Deborah BowersSep 1, 2025
      If you notice hot or warm water coming from the cold tap when using your Joule Water Heater, and the tap runs cold after a minute or so, it's likely that the pipe is picking up heat from nearby heating pipework. Insulate or re-route the pipe to prevent this.
  • M
    Michael SullivanSep 4, 2025
    How to fix water escaping from Joule Water Heater case unit?
    • A
      Adam HannaSep 5, 2025
      If water is escaping from the case unit of your Joule Water Heater, it is likely due to a compression fitting on the hot draw-off not sealing properly. Check the joint and remake it using sealing paste.
  • M
    Maria GutierrezSep 8, 2025
    Why is the water from my joule Cyclone Water Heater milky or cloudy?
    • M
      Meredith JonesSep 8, 2025
      Milky or cloudy water from your Joule Water Heater is due to oxygenated water. Water from any pressurized system will release oxygen bubbles when flowing. These bubbles will settle out over time.
  • S
    santiagodylanNov 12, 2025
    Why is my Joule Water Heater discharging water from the expansion relief valve?
    • R
      rachelbaileyNov 12, 2025
      If your Joule Water Heater is discharging water continually from the expansion relief valve, it might be due to the pressure reducing valve not operating correctly. Verify that the outlet pressure from the inlet control set is at 3 bar. Alternatively, the expansion relief valve seat may be damaged. In this case, remove the cartridge, inspect the seat, and replace it if necessary. If the discharge is intermittent, the expansion vessel charge might have reduced or the bladder could be perished. Check the pressure in the expansion vessel and recharge it to 3 bar if needed. If the bladder is damaged, replace the vessel. Also, the unit might be experiencing back pressurization. To resolve this, with the cylinder cold, check the pressure in the cylinder. If it matches the incoming mains pressure...

Summary

Warranty Card

Joule Product Warranty Terms & Conditions

Joule Cyclone

Details the 25-year guarantee for Joule Cyclone stainless steel vessels against faulty materials or manufacture.

Joule Wellmaster

Details the 10-year guarantee for Joule Wellmaster stainless steel vessels against faulty materials or manufacture.

Introduction

Water Supply & Chemistry

Discusses water supply assessment, chemistry, and levels affecting warranty for optimal performance and compliance.

Water Chemistry Levels Affecting Warranty

Lists component-specific permitted levels for water chemistry that must not be exceeded to maintain warranty.

General Requirements

Cylinder Siting & Connections

Provides guidelines on unit placement, connections, and pipework for safe and efficient installation.

Pipework Requirements

Details requirements for cold mains, hot water pipework, and the expansion vessel installation.

Unvented Kit Components & Checklist

Components Overview

Lists the various components included in the unvented kit.

Technical Data

Indirect Vertical Specification

Provides detailed technical data and diagrams for indirect vertical cylinder models.

Direct Vertical Specification

Provides detailed technical data and diagrams for direct vertical cylinder models.

Solar Vertical Specification

Provides detailed technical data and diagrams for solar vertical cylinder models.

Direct Horizontal Specification

Provides detailed technical data and diagrams for direct horizontal cylinder models.

Indirect Horizontal Specification

Provides detailed technical data and diagrams for indirect horizontal cylinder models.

Plumbing G3 Unvented Kit

Installation Testing

Fitting The Immersion Heater

Provides instructions on how to correctly fit and wire the immersion heater, including safety precautions.

Smart Immersion Functions

Immersion Testing

Explains the various setting options for the Smart Immersion and the procedure for testing its functionality.

Safety Precautions

Commissioning & Storage Temperature

Filling Procedure

Details the procedure for filling the cylinder and primary circuit, ensuring system integrity and air removal.

Maintenance & Service

Annual Maintenance Checks

Outlines critical checks for annual servicing by qualified personnel to maintain system safety and performance.

Troubleshooting & Compliance

Fault Diagnosis & Benchmark Checklist

Guides on identifying faults and documenting compliance with regulations via the Benchmark checklist.

joule Cyclone series Specifications

General IconGeneral
ErP RatingA
ModelCyclone Series
Voltage230V
Frequency50 Hz
Safety FeaturesOverheat protection

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