Juice Booster 2 - Repairs and Modifications; Manufacturer Repairs Only; Warranty and Guarantee; Warranty Terms and Claims

24
25
User Manual JUICE BOOSTER 2 [JTJB2-EU2R*] V 3.2User Manual JUICE BOOSTER 2 [JTJB2-EU2R*] V 3.2
DE DE
EN EN
FR FR
IT IT
ES ES
PT PT
NL NL
DA DA
SV SV
NO NO
FI FI
EL EL
CS CS
HU HU
PL PL
HR HR
SR SR
SK SK
SL SL
RO RO
BG BG
TR TR
RU RU
UK UK
HE HE
AR AR
be kept clean and dry. Corrosion on the contacts can lead
to impaired funcon, overheang or defects in the device.
If plugs get wet, allow them to dry before using them.
Always t the equipment with the protecve caps when
not plugged in.

Any repairs and/or modicaons may only be performed
by the manufacturer.
Warranty and guarantee
Our products undergo strict quality control. Should any
JUICE arcle fail to funcon awlessly, however, we deep-
ly regret such circumstances and request that you contact
our Customer Service operaons noted below. We’re glad-
ly available by phone or e-mail if you wish to contact us.
In addion to the statutory guarantee, we grant you a
warranty covering all JUICE arcles in accordance with the
following terms and condions. This does not aect your
common law rights.
Any claims arising from the statutory guarantee or our
warranty must be made immediately aer becoming aware
of the defect within the guarantee or warranty period.
Both periods come into force from the date of purchase
or delivery.
Warranty
· The warranty is valid for two years from the date of
purchase and is regulated by law.
Guarantee
· The warranty period is 2 years from the date of pur-
chase. The warranty applies on the connent where the
device was purchased, and takes the form of a Bring-In
warranty.
· During the warranty period, appliances that develop
defects due to material and manufacturing faults will
be repaired or replaced at our discreon. Exchanged
appliances or parts thereof shall become our property.
Exercise of the warranty shall not extend the warranty
period or trigger a new warranty.
Making warranty claims
· Have the following documents ready, as they form the
basis for making claims arising from your guarantee or
warranty:
- Delivery note (date of start of the warranty period)
- Invoice (proof of purchase)
- Warranty cercate with device serial number
· Please contact our Customer Service (see the secon
on Customer service).
· Please do not send your appliance to one of our
warehouses or to our head oce without contacng us
rst, as our Service Centres are located elsewhere. The
parcel would be returned to you at your own expense
in such cases.
· If the defect is covered by the statutory guarantee or
our warranty scope, you will receive either a new, a
repaired or a replacement device within a reasonable
period of me. In such cases, JUICE TECHNOLOGY
AG will cover the return postage costs to the following
countries: DE, CH, LI, AT, FR, IT, UK, NL, BE, LU, DK.
Warranty exclusions
Warranty claims are void if:
· there is evidence of incorrect or inappropriate handling,
operaon or transport
· the device has not been used properly as intended
· adapters or cables other than original JUICE CONNEC-
TOR safety adapters and cables have been used
· accessories or spare parts other than those recom-
mended or supplied by the manufacturer have been
used
· the JUICE CONNECTOR safety adapter or cable has
been disconnected while under load
· the device is disconnected from the mains while in use
· there is corrosion on the plug contacts due to persis-
tent humidity and/or damp
· water or other liquids ingress the device via unprotect-
ed or unplugged plugs or connectors or through water
feeder-line piping.
· the operang instrucons have not been observed
· major environmental factors (humidity, heat, power
surges, dust, etc.) impact the device
· damage is incurred due to short circuits or overvoltages
generated by the vehicle
· if the appliance is returned in inappropriate protecve
packaging
· an accident or unforeseen event (e. g. lightning, water,
re, force majeure) occurs
· the safety precauons applicable to the device have not
been taken
· if safety instrucons and hazard warnings have not
been heeded
· force has been applied to the device (e. g. if it has been
subject to impact or collision, or if it has been dropped,
run over, crushed, or destroyed)
· you have aempted to repair the device yourself
· the device has been tampered with by someone other
than our authorised Service Centres
· modicaons have been made to the device by anyone
other than the manufacturer
· The housings, plugs or cables have been opened or
tampered with.
The warranty does not cover:
· any type of convenonal wear and tear, or wear to
the housing, rubber parts, cables, cable sleeves or
connectors;
· Loss of the electric shock protecve touch guards on
the JUICE CONNECTOR plug. This does not aect
safety or funcon, is not required by any standard, and
is therefore excluded from the warranty.

We will be happy to repair any defects or damage to the
appliance not (or no longer) covered by the warranty, but a
fee will be charged. Please contact our Customer Services
team for an individual quote. You are responsible for
shipping costs.
A processing fee will be charged for devices sent in with-
out any defects or with defects that are not covered by the
warranty in the event that the client decides not to have
them repaired.
Customer Service

Here’s the quickest way to contact Customer Service:
Please complete and submit the on-line form under this
address if you have any technical quesons or wish to
make a claim under the statutory guarantee or our warran-
ty. We’ll take up your request immediately and provide you
with the support you need.
Please always contact our service team using the online
form, by telephone or by e-mail  sending in the
product. The team will discuss the next steps with you,
issue you a cket number as needed, and provide you with
the correct address for returning the product.
JUICE TECHNOLOGY AG
Customer Services
Phone +41 41 510 02 19
E-Mail service@juice.world
General information
We reserve the right to make modicaons in the interests
of technical improvement.
JUICE TECHNOLOGY AG cannot guarantee that all
requirements, regulaons, direcves, guidelines, speci-
caons and standards are free of third-party intellectual
property rights.


In various countries, the local Technical Connecon Rules
for Low Voltage spulate that the responsible power
provider ulity be noed of electric car charging staons
or that an authorisaon or license be obtained from
the ulity. Many power providers, however, have yet to
dene procedures for such nocaon or authorisaon,
in parcular for mobile charging staons which, by their
very nature, are usually not used at all within the ulity’s
service area. Aer numerous discussions of this maer, we
recommend that you at least nofy your power provider if
your JUICE BOOSTER 2 is used as a wall-mounted charg-
ing staon. The form of nocaon or registraon has not
yet been automated, and is in some cases dened on the
power provider’s website.
Provider / manufacturer
JUICE TECHNOLOGY AG
CH-8184 Bachenbülach, Switzerland
www.juice.world
E-Mail: info@juice.world
Phone: +41 41 510 02 19




Goods sent to this address will be returned at the sender’s
expense. We unfortunately have to charge the sender for
any forwarding costs, customs dues and/or value added
tax incurred due to return shipments.
 
Electric shock protecve touch
guard on the JUICE CONNECTOR
plug (m)
EN