12. SERVICE
To obtain service:
1) Contact the official K-array distributor in your country. Your local distributor will direct you to the
appropriate service center.
2) If you are calling for service, please have the serial number(s) of the unit(s) available for reference.
Ask for Customer Service, and be prepared to describe the problem clearly and completely.
3) If the problem cannot be resolved over the phone, you may be required to send the unit in for
service. In this instance, you will be provided with an RA (Return Authorization) number which
should be included on all shipping documents and correspondence regarding the repair. Shipping
charges are the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your warranty. Service
must be performed by an authorized K-array service center.
Cleaning:
Use only a soft, dry cloth to clean the housing. Do not use any solvents, chemicals, or
cleaning solutions containing alcohol, ammonia, or abrasives. Do not use any sprays near
the product or allow liquids to spill into any openings.
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