K2 PUMPS UTM02501K - Troubleshooting; Submersible Utility Pump Issues; Non-Submersible Transfer Pump Issues

8 For Professional Technical Support call 1-844-242-2475
TROUBLESHOOTING
Submersible Utility Pump Function
Problem
Possible Cause
Corrective Action
Pump does not start or run
1. The fuse is blown.
2. The breaker is tripped.
3. The plug is disconnected.
4. The plug is corroded.
5. The motor failed.
6. Ice or blockage has locked the
impeller.
1. Replace the fuse.
2. Reset the breaker.
3. Secure the plug.
4. Clean the plug prongs.
5. Replace the pump.
6. Remove the blockage.
Pump cannot pump water out
1. The screen is blocked.
2. The hose is kinked, bent sharply,
or coiled.
3. There is airlock.
4. The impeller is loose on the shaft.
5. The impeller is broken.
1. Clean the screen.
2. Straighten the hose.
3. Clean the anti-air lock hole.
4. Reassemble the impeller.
5. Replace the impeller.
Non-Submersible Transfer Pump Function
Problem
Possible Cause
Corrective Action
The pump does not start or
run.
1. The fuse is blown.
2. The breaker is tripped.
3. The plug is disconnected.
4. The plug is corroded.
5. The motor failed.
1. Replace the fuse.
2. Reset the breaker.
3. Secure the plug.
4. Clean the plug prongs.
5. Replace the pump.
The pump does not prime.
1. The suction line is not air tight.
2. The impeller is clogged.
3. Did not prime the pump.
4. Did not attach the suction strainer
with built-in check valve to the inlet
hose.
1. Repair suction line by tightening
hose connection or replacing
hose washer if necessary.
2. Remove the blockage.
3. Fill water into pump through
priming hole.
4. Use the specially designed
suction strainer included to hose
end.
The flow rate is too low.
1. The hose is kinked or coiled.
2. The strainer or hose is blocked.
3. The discharge hose is too long.
4. The impeller is broken.
1. Straighten the hose.
2. Clean the strainer or hose.
3. Shorten the hose (50 ft. max).
4. Replace the impeller.