What to do if the KanexPro Matrix Switcher POWER indicator doesn’t work?
If the POWER indicator isn't working or the device isn't responding, the power cord connection might be faulty. Ensure the power cord is securely connected.
Why does my KanexPro Matrix Switcher have no output image when switching?
If there's no output image when switching, it could be due to several reasons. First, there might be no signal at the input or output end; in this case, check with an oscilloscope or multimeter to see if there is any signal at the input/output end. Second, the connection might be loose or faulty; make sure the connection is good. Third, the switcher itself might be broken; in this case, send it to an authorized dealer for repairing.
What to do if the KanexPro Matrix Switcher IR remote does not work?
If the IR remote isn't working, the battery may be dead. Try changing it for a new one. If that doesn't work, the IR remote itself may be broken, and you should send it to an authorized dealer for repair.
How to fix a ghost image on my KanexPro Matrix Switcher output?
If you're seeing a ghost image on the output, it could be due to a bad quality connecting cable. Try using another high-quality cable. Alternatively, the display's image settings may be inappropriate; adjust the corresponding image settings.
What to do if the KanexPro Matrix Switcher output image has color losing or no video signal?
If the output image is losing color or there's no video signal, there might be a connection problem. Reconnect the display and the matrix.
What to do if KanexPro Matrix Switcher EDID management does not work normally?
If EDID management isn't working correctly, the HDMI cable at the output end might be damaged. Try replacing it with a new HDMI cable that is in good working condition.
Why is there static when connecting video connectors on my KanexPro Matrix Switcher?
If static becomes stronger when connecting the video connectors, it may be due to bad grounding. Check the grounding and ensure it is well connected.
What to do if there is a blank screen on the display when switching KanexPro Matrix Switcher?
If there is a blank screen on the display when switching, it could be that the display does not support the resolution of the video source. Try switching again. You can also manually manage the EDID data to make the resolution of the video source automatically compliant with the output resolution.
How to unlock front panel buttons on KanexPro Matrix Switcher?
If you can't control the device using the front panel buttons but can through the RS232 port, the front panel buttons may be locked. Send command 50605% to unlock them.
What to do if I cannot control KanexPro Matrix Switcher through RS232 port?
If you cannot control the device through the RS232 port, the RS232 communication parameters may be incorrect. Ensure you are using the correct RS232 communication parameters. Also, the RS232 port may be broken, send it to an authorized dealer for checking.
General| Input Ports | 16 |
|---|---|
| Output Ports | 16 |
| Supported Resolutions | Up to 4K@60Hz (4:4:4) |
| HDMI Version | 2.0 |
| Power Supply | 100-240V AC, 50/60Hz |
| Video Bandwidth | 18 Gbps |
| HDCP Compliance | HDCP 2.2 |
| Audio Support | Dolby Digital, Dolby TrueHD, DTS-HD |
| Control | RS-232, IR, Web GUI |
| Operating Temperature | 0°C to +40°C (32°F to +104°F) |
| Storage Temperature | -20°C to 60°C (-4°F to 140°F) |
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