PROBLEM POSSIBLE CAUSE SOLUTION
Air purifier will
not turn on or
respond to button
controls.
Connection problem.
Make sure that the power cord is fully plugged
into the wall outlet, and the ON/OFF button is
turned on.
Filter covers are not installed
properly.
Re-install the filters and filter covers correctly.
Defective wall outlet.
Check with a good appliance or lamp. Be sure
the power plug is fully plugged into a good
wall outlet.
The power cord is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Fresh air cannot
be delivered
smoothly from
the air outlet.
The plastic packaging on the new
filters has not been removed.
Remove the plastic packaging.
The air outlets of the air purifier
are blocked by foreign objects.
Remove the foreign objects.
Poor air
purification
quality.
Low fan speed. Tap to change fan speed.
The air inlet or outlet is blocked
by foreign objects.
Remove the foreign objects.
The room exceeds the applicable
area of this product.
If the room is larger than 310 ft² / 28 m², air
purification will take longer. The air purifier may
not be as effective in larger rooms. Close doors
and windows while using the air purifier.
The composite filter needs to be
replaced.
Replace the filter. See page 6 for instructions
on how to order new filters.
- 15 -
Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the air purifier. Failure
to do so could result in electrical shock or personal injury.
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