Kenting K5540 - Trouble Shooting; Contact Us for After-sell Service

4.Trouble Shooting
Abnormal Phenomena
Possible Solutions
There is no pressure in the graphics
software but the cursor moves
You may have installed other tablet drivers or opened the
drawing software when installing the driver. Please uninstall all
drivers and close the drawing software, then re-install
the driver. It’s better to restart your computer after finishing
the installation.
The pen does not work
1. Make sure you put an AAA battery inside the pen and press
the button on the top of the pen to turn it on.
2. Make sure you installed the driver correctly.
The computer can’t enter sleep mode
When you are not using the tablet, please do not keep the pen
turn on and put it on the tablet surface (please press the
button on the top of the pen to turn it off), which will keep the
computer awake.
The side button of the pen doesn
’
t
work
When pressing the side button, please make sure that the nib
didn’t touch the tablet surface and the distance between the
nib and surface is less than 10mm.
The computer can
’
t recognize the
tablet
Make sure
the USB port is functional
, if not, please change to
another USB port.
For more FAQ, please feel free check：
www.kentingtablet.com/Support/FAQ
5.Contact Us for After-sell Service
Kenting Office
service@kentingtablet.com
www.kentingtablet.com