Troubleshooting
You should descale your coffee maker every 3-6 months.
Properly follow the descaling procedure.
Depending on the mineral content of your water, calcium
deposits or scale may build up in your coffee maker. Scale
is non-toxic but if left unattended can hinder coffee maker
performance. Regularly descaling your coffee maker every
3-6 months helps maintain the heating element, and other
internal parts that come in contact with water. Calcium
deposits may build up faster, making it necessary to descale
more often.
Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh
water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage
pod in the K-Cup® pod holder. Please allow approximately
45 minutes for the descaling procedure.
Empty the water from the water reservoir. If using a Keurig®
Water Filter, remove and set aside.
STEP 1: Descaling Solution Rinse
Press the power button to power the coffee maker off.
Pour the entire bottle of Keurig® Descaling Solution into
an emptied water reservoir. Then fill the empty bottle with
water and pour into the water reservoir. Press the power
button to turn the coffee maker back on.
Place a large mug on the drip tray and run a rinsing brew by lifting
and lowering the handle and selecting the largest brew size.
STEP 2: Descaling Rinse & Repeat
Repeat the rinsing brew process until the add water light
is illuminated. Do not use a K-Cup® pod. Let coffee maker
stand for at least 30 minutes while still on.
After 30 minutes, discard any residual solution from the
water reservoir and rinse thoroughly.
STEP 3: Fresh Water Rinse
Fill the water reservoir with fresh water to and not beyond
the MAX fill line.
Place a large mug on the drip tray plate and run a rinsing
brew using the largest brew size. Do not use a K-Cup® pod.
Pour the contents of the mug into the sink.
Repeat brew process until you have completed at least
12 rinsing brews using the largest brew size. You may need to
refill the water reservoir at least one time during this process.
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed from the coffee
maker. This is natural, as the solution is reacting with the scale inside. For a coffee maker that is heavily scaled,
the coffee maker may not fill properly after the descaler is added. If this occurs, you may see only a small or no
output dispensed, followed by the sound of air blowing out. If this occurs:
• Turn off and unplug the coffee maker.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse the water reservoir
thoroughly and refill with water.
• Plug the coffee maker back in, power on, and repeat the Step 3 Fresh Water Rinse cycle. The coffee maker
should begin to function normally as the solution is rinsed out and the scale is removed. If problem persists,
allow coffee maker to sit unplugged for at least 30 minutes before continuing with the rinse.
Descaling your Coffee Maker
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the coffee maker entrance needle. Refer to the
Entrance Needle care instructions.
Coffee Maker Will Not Brew
• After placing the K-Cup® pod in the K-Cup® pod holder,
make sure that the handle is pushed down securely and the
brew buttons are flashing.
• If the add water light is illuminated, add water to water
reservoir. Fill to and not beyond the MAX fill line. Make
sure the water reservoir is seated properly in its base. If
the add water light continues to be illuminated even after
refilling, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• The water reservoir may have been removed during
brewing. Replace the water reservoir and perform a rinsing
brew without a K-Cup® pod.
• The coffee maker may need to be descaled. If you have
repeated the descale procedure on your coffee maker
two times and it is still only brewing a partial cup, contact
Customer Service.
Coffee Maker Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug coffee maker into its own grounded outlet. If the
electric circuit is overloaded with other appliances, your
coffee maker may not function properly. The coffee maker
should be operated on its own circuit, separate from other
appliances.
• Auto Off sets the coffee maker to turn off 2 hours after
the last brew for energy savings. Refer to Coffee Maker
Features for instructions on enabling and disabling this
feature.
• If the coffee maker still doesn’t have power, contact
Customer Service.
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