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• Device Configuration:
o Confirm that the device is configured to accept Bluetooth connections, especially
external keyboards that rely on the HID (Human Interface Device) profile. Some
devices may have this functionality disabled by default.
• Bluetooth Settings on Windows:
o Navigate to Bluetooth Devices in your device settings, then open the advanced
settings menu. Ensure that the following options are enabled:
▪ Allow Bluetooth devices to find this computer.
▪ Allow Bluetooth devices to connect to this computer.
▪ Alert me when a Bluetooth device wants to connect.
What To Do If The Keyboard Doesn't Work In Bluetooth Mode
If your Keychron K5 Max is not functioning correctly in Bluetooth mode, try these troubleshooting
steps:
For the Computer or Smartphone:
• Open your device's Bluetooth settings and locate the list of paired devices.
• Find the entry for the Keychron K5 Max keyboard.
• Remove or delete the keyboard from the list (this process is often referred to as "unpairing").
• Restart your device to reset the Bluetooth system.
• After restarting, attempt to pair the keyboard again.
For the Keyboard:
• Turn the keyboard off using the toggle switch, and then turn it back on.
• Re-enter Bluetooth pairing mode by pressing fn + 1 (or the respective pairing key) and hold it
for 4 seconds until the indicator light flashes rapidly.
• Attempt to reconnect the keyboard to your device.
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