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My Keyboard Isn’t Working in 2.4GHz Mode
If you encounter issues with the keyboard in 2.4GHz mode, follow these steps for troubleshooting:
• Check the Toggle Switch:
o Ensure that the mode toggle is set to 2.4GHz. This is essential for the keyboard to
operate in this mode.
• Reconnect the Receiver:
o Remove the 2.4GHz receiver from your device and press the key combination "fn" +
"4" on the keyboard for 4 seconds. This will activate the forced pairing mode.
o Reinsert the receiver into the device, ensuring the keyboard is placed within 20 cm of
the receiver during this process to ensure a stable connection.
Bluetooth Connection Is Interrupted Even Within 10 Meters
If the Bluetooth connection frequently disconnects, even when you are within the standard range of
10 meters:
• Check for Signal Interference:
o Ensure that the keyboard is not resting on a metal surface or in an environment with
heavy electronic interference, as this can disrupt the Bluetooth signal.
• Optimize the Environment:
o Avoid placing the keyboard near other wireless devices that may use the same
frequency band, such as Wi-Fi routers or other Bluetooth devices, as this may create
interference.
Third-Party Input Tools Are Not Compatible
Certain third-party input tools may not function properly with the Keychron K5 Max keyboard. This is
often due to compatibility issues arising from:
• Differences in software versions, device brands, or operating system drivers.
• Limitations in input tools designed specifically for Windows/Android or other platforms.
To resolve this, ensure that:
• Your operating system and drivers are up to date.
• You use the keyboard’s default configuration for best compatibility.
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