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7
Troubleshooting
The KeyLlama USB will not work for the following hardware configurations:
1. PS/2 keyboards (even with adapters)
2. Internal laptop keyboards
The keylogger does not enter Flash Drive Mode
Please check the following:
1. Ensure the keylogger is inserted between the USB keyboard and the USB port on the PC or
hub: Keyboard KeyLlama Computer
2. Is your 3-key combination correct? The default is v,m,p
3. Are you pressing the 3 keys sequentially? (First press ‘v’ and hold, then ‘m’ and hold, finally
‘p’ and keep holding all three down)
4. Sometimes, this issue is caused be another USB device interfering. USB printers are the
most common problem. For testing:
• Disconnect all USB devices except the keyboard and the mouse.
• Install the keylogger between keyboard and computer
• Type a test sentence
• Us the 3-key combination to enter flash drive mode and see if it was recorded properly
If that fixes it, connect the printer and the keylogger to the USB ports
that are physically as far apart as possible – like in the photo at right.
This will help ensure they are on a separate internal USB hub.
It still doesn’t work!
If you are still experiencing problems, please do the following:
1. Check if the problem appears on a different keyboard.
2. Check if the problem appears on a different computer.
3. Contact us (http://KeyLlama.com/). We sell several models of keyloggers, so please be
sure to tell us you have the KeyLlama 4MB USB Value.
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