Service Strategy
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Service Strategy
For repair and calibration testing, return the 1147B probe to a
Keysight Service Center. If the probe is under warranty, normal
warranty services apply. If the probe is not under warranty, repair
costs will be applied.
To return the Probe to Keysight Technologies, Inc. for Service
Call (800) 829-4444 for further details and the location of your
nearest Keysight Technologies, Inc. Service Office or go to
www.keysight.com/find/assist for contact information.
1 Write the following information on a tag and attach it to the probe.
- Name and address of the owner
- Probe model number
- Description of service required or failure indications
2 Retain all accessories.
3 Return the probe in its case or pack the probe in foam or other
shock-absorbing material and place it in a strong shipping
container. You can use the original shipping materials or order
materials from a Keysight Technologies, Inc. Sales Office. If neither
are available, place 3 to 4 inches of shock-absorbing material
around the instrument and place it in a box that does not allow
movement during shipping.
4 Seal the shipping container securely.
5 Mark the shipping container as FRAGILE. In all correspondence,
refer to the instrument by model number and full serial number.
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