Step 1: Unpack and Inspect the Module
Keysight M9180 Series Startup Guide 15
Return the module for service
Should it become necessary to return an Keysight DMM for repair or service,
follow the steps below:
1 Review the warranty information shipped with your product.
2 Contact Keysightto obtain a Return Material Authorization (RMA) and return
address. For assistance finding Keysight contact information go to
www.keysight.com/find/assist (worldwide contact information for repair and
service) or refer to the Support information on the product web page at:
www.keysight.com/find/pxi-dmm.
3 Write the following information on a tag and attach it to the malfunctioning
equipment.
– Name and address of owner. A Post Office box is not acceptable as a return
address.
– Product model number (for example, M9182A)
– Product serial number (for example, MYXXXXXXXX). The serial number
label is located on the side of the module.
– A description of failure or service required.
4 Carefully pack the module in its original ESD bag and packing carton. If the
original carton is not available, use bubble wrap or packing peanuts and place
the instrument in a sealed container and mark the container “FRAGILE.”
5 On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA
number.
If any correspondence is required, refer to the product by serial number and
model number.
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