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WARRANTY INFORMATION
Warranty Period:
Warranty Inclusions:
Warranty Exclusions:
Our warranty is non-transferable and is only
offered to the original purchaser of our
product.
Our warranty does not apply to:
1. damage caused by any improper use of
our product(s);
2. damage caused by faulty installation or
modification made during installation;
3. damage caused by mould, insects,
animals, misuse, incorrect operation,
adverse weather, accidents and fair wear
and tear;
4. damage caused by exposure to excessive
sunlight;
5. costs, losses or charges:
6. of removing and reinstalling the product;
7. directly or indirectly associated with the
product failing to operate.
8. commercial use of KickAss products by
government organisations or commercial
fleet applications;
9. KickAss products that are on-sold by the
customer or exported for use outside of
Australia.
How to Claim:
To make a claim visit supportportal.kickassproducts.com.au, email sales@kickassproducts.com.au.
Please provide your proof of purchase (i.e. sales receipt) to assist with your warranty claim.
Once we approve your warranty claim, we will arrange (at our cost) return shipping of the faulty
product to an assessment facility of our choice. Once we have determined the cause of the defect,
we will contact you with the outcome of our assessment and advise whether the faulty product will be
repaired or replaced.
Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
KickAss Products Pty Ltd (KickAss) of 2 Mallet
Street, Kunda Park QLD 4556 offers a 12
month warranty from date of purchase against
manufacturing defects in KickAss products.
Under ordinary usage conditions, this warranty
covers any defect in design or manufacture
which results in our product failing to perform
substantially as described in our advertising or
literature (i.e. product manuals).
Where we are at fault during the warranty
period, we will either repair or replace the
product (or part of the product) at our
discretion. When a product is repaired or
replaced under this warranty, the original
warranty period is not renewed or extended.
This warranty is provided in addition to your
other rights and remedies under the Australian
Consumer Law and does not exclude, restrict,
modify, limit or override your rights under the
Australian Consumer Law.
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