Chapter 7: Service and troubleshooting 
162  P/N 3101890-EN • REV 006 • ISS 21JUN18 
Trouble tab message  Possible cause  Possible solution 
  The detector is dirty   Clean the detector 
  The detector is dirty  Clean the detector 
  The base is bad  Replace the base 
CO communication trouble UART
  There is no communication 
between the V-Series detector and 
CO sensor. 
Open the V-
sure the CO module is properly 
seated. 
  The V-Series detector CO module 
failed supervision. 
From the control panel, reset the 
panel. If the trouble recurs after 44 
seconds replace the detector. 
  The V-Series detector CO module 
has reached its end of life. 
Replace the CO module. 
  The V-Series detector CO module 
is not calibrated. 
Replace the CO module. 
ue for vector measurement 
 
Devices on the loop are drawing 
too much current during the 
mapping process. 
Place a temporary short across the 
data loop (approximately  
5 seconds). 
Static value for vector measurement 
too small
 
Devices on the loop are not 
drawing enough current during 
mapping. 
•  Replace the detector base. 
•  Check for defective wiring. 
Short circuit on relay base
  There is a short between the 
detector and detector base. (Note: 
The detector will report that it has a 
standard base, regardless of the 
real base type.) 
Remove the short. 
Device has switched to a short 
circuit while closing the isolator relay
 
There is a short on the loop. (Note: 
This only applies to detectors with 
an isolator base.) 
Remove the short on the loop. 
lator relay does not 
 
The base cannot change its state.  Isolator base: 
•  Remove the detector from the 
base for 60 seconds, and then 
put it back on the base. If the 
trouble returns or there is no 
power to the next base, replace 
the faulty base. 
Relay base: 
•  Remove the detector from the 
base for 60 seconds, and then 
put it back on the base. If the 
trouble returns, replace the faulty 
base. 
•  Smoke the detector while it is on 
the base. If after the alarm the 
trouble returns, replace the base.  
h EEPROM ID, EEPROM 
 
•  The flash memory is corrupted.
 
•  The EEPROM is empty (the 
devices are not identified).
 
Replace the detector.