Chapter 7: Service and troubleshooting 
P/N 3101890-EN • REV 006 • ISS 21JUN18  161 
Table 65: Detector device trouble messages 
Trouble tab message  Possible cause  Possible solution 
External device line short
  The detector is defective   Replace the detector 
External device line open
  The detector is defective  Replace the detector 
  The detector is dirty  Clean the detector 
Device switched to short after 
isolator relay operated
 
A short is detected on the loop  Locate and remove the cause of the 
short 
  •  The detector is dirty 
•  The ion chamber is bad 
•  Clean the detector 
•  Replace the detector 
  •  The detector is dirty 
•  The ion chamber is bad 
•  Clean the detector 
•  Replace the detector 
  •  The detector is dirty 
•  The ion chamber is bad 
•  Clean the detector 
•  Replace the detector 
  Devices on the loop are drawing 
too much current during the 
mapping process 
Place a temporary short across the 
data loop (approximately  
5 seconds)  
  Devices on the loop are not 
drawing enough current during the 
mapping process 
•  Check for defective wiring 
•  Replace the device 
  The relay base is bad  Replace the relay base 
External or isolator relay failure to 
switch 
 
The base is bad  Replace the base 
tor relay switched  •  The relay base is bad 
•  External electrical noise is 
present  
•  Replace the relay base 
•  Remove or shield the noise 
source 
  The base is bad  Replace the base 
-of-rise too high  The ion chamber is bad  Replace the detector 
  The detector is dirty  Clean the detector 
  The detector is dirty  Clean the detector 
  The detector is defective  Replace the detector 
  The base is bad  Replace the base 
  The base is bad  Replace the base 
  The A/D converter is defective  Replace the detector 
 checksum error  The EEPROM is bad  Replace the detector 
 write time out  The EEPROM is bad  Replace the detector 
  The EEPROM is bad  Replace the detector 
 write verify fault  The EEPROM is bad  Replace the detector 
  •  The detector is dirty 
•  Outside light is reaching the 
detector chamber 
•  Clean the detector 
•  Eliminate the light source