Chapter 7: Service and troubleshooting 
P/N 3101890-EN • REV 006 • ISS 21JUN18  163 
Trouble tab message  Possible cause  Possible solution 
-existent 
 
The detector is not a Signature 
detector. 
Replace the detector. 
uble failure by EEPROM Write 
 
The detector cannot write to the 
flash memory. 
Replace the detector. 
 
Table 66: Module trouble messages 
  Possible cause  Possible solution 
witched  The relay toggled from the actual 
state 
•  Manually reset the relay 
•  Replace the module 
  The devices on the loop are 
drawing too much current during 
the mapping procedure 
Place a temporary short across the 
data loop (approximately  
5 seconds) 
  The devices on the loop are not 
drawing enough current during the 
mapping procedure 
•  Reduce the loop resistance 
•  Replace the base 
•  Check for defective wiring 
 not initialized  The EEPROM is not properly 
programmed 
Replace the module 
 write time out  The EEPROM is bad  Replace the module 
  The A/D converter is defective  Replace the module 
 write verify fault  The EEPROM is defective  Replace the module 
  The loop voltage is low  Check the loop 
  A short or open is been detected 
on the input or output circuit 
Check input/output wiring 
 not programmed  The RAM is bad  Replace the module 
 
Trouble Tables diagnostics 
Trouble Tables display multiple categories of active device troubles. The active troubles should be compared with 
a device’s trouble history (Device Trouble tab) to determine any possible trouble pattern. Click the Trouble Tables 
tab to resolve device troubles. Press F1 to open the Trouble Tables Help topic that provides instructions and 
descriptions for the information provided. 
Refer to Table 65 on page 161 and Table 66 above for a list of trouble messages, their possible causes and 
possible solutions. 
Signaling line circuit real-time statuses 
The signaling line circuit status function is used to determine the real-time status of a loop. This function is useful 
in isolating and correcting faults on the loop.  
Click the Current Status tab to display real-time data. Press F1 to open the Current Status Help topic that 
provides instructions and descriptions for the information provided.