Troubleshooting
Problem Possible Reason Solution
Vehicle needs a push to go
forward
Poor wire connection
Check if the battery connectors
Contact Customer service if
necessary
“Dead spot” on motor Contact customer service
Loud grinding sound or clicking
sound from the motor or gear box
Damaged motor or gear box Contact customer service
Battery does not charge
Disconnected / Badly connected
battery
Reconnect the battery
Disconnected / Badly connected
charger
plugged into the power source
and connected to the charging
port
Charger not working Contact customer service
Vehicle does not stop Damaged equipment Contact customer service
Charger becomes warm
during charging
Normal N/A
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