Kinesis Savant Elite2 User Manual

Technicalsupport
Troubleshoong
Visitourwebsite,www.kinesis.com,for
addionalSavantElite2troublingshoong
ps,andselectTechnicalSupport.

Statuslights
Ifaproblemissuspected,thefirstplaceto
checkisthestatuslights.IfthegreenLED
displaysasteadylight,theunitisoperang
normally
inPlayMode.IfthereisnoLED
illuminated,thesystemisnotpowered.If
onlytheredLEDisilluminated,theunitis
notreadyandrequiresaenon.

IfthegreenLEDisflashing,theunitisin
ProgrammingMode.Pleaseseethechap‐
ter“Installaon,
ProgrammingMode”for
instruconsonprogrammingthedevice.

Programmingerrors
Ifthedevicebecomesunresponsive,itis
possibleerrorshaveoccurredintheconfig‐
uraonfile,orapedalwaspressedduring
theperiodwhentheVRDwaseitheropen‐
ingorclosing.

Thefirstthing
totryissimplyunplugand
replugyourdeviceintoitsUSBport.Ifthat
doesn’tsolvetheproblem,tryingacvang
ProgrammingModeusingtheslideswitch,
orbyholdingdownapedalwhileplugging
intheunit.

IfyouaresuccessfulinopeningtheVRD
andcan
opentheAcvefolder,trytode‐
letethepedals.txtfileormoveit(cut&
paste)toadifferentlocaon.Switching
backtoplaymodeorpowercycling
(replugging)theunitwillregenerateade‐
faultpedals.txtfileintheacvefolder.

Seepage
7forthedefaultaconsofyour
device.Ifthesestepsdon’trestorethe
funconalityofthedevice,contactKinesis
TechnicalSupportforfurtherassistance.

ContacngKinesisTechnicalSupport
ContactKinesistechnicalsupportonlyaer
youhavereadtheenreUser’sManual
andsllhave
problemsorunanswered
quesons.ContactKinesisTechnicalSup‐
portbyE‐mail(tech@kinesis.com),fax(425
‐402‐8181),orphone(800‐454‐6374,US
only,or425‐402‐8100).Technicalsupport
11
hoursare8:30amto4:30pmPacificTime,
Monday‐Fridayexceptholidays.

WhenyoucontactKinesis,bepreparedto
documentyourpurchasedate,aswellas
yourproductmodelnumberandserial
number.Alsoknowthebrandandmodelof
yourcomputerandyourcomputer’soper‐
angsystem.

Ge
nganRMAnumberpriortorepair
Foranyrepair,whetherornotitiscovered
byyourwarranty,youmustcontactKinesis
toexplaintheproblem,providecertain
informaon,andgetanRMAnumberto
writeonyour,package.Packagessentto
KinesiswithoutfirstobtaininganRMA
numbermayberefused.Productwillnot
berepairedwithoutinformaonandin‐
struconsfromtheowner.

Repairsbyauthorizedrepaircentersonly
Theproductmayberepairedbyauthor‐
ized,qualifiedpersonnelonly.Unauthor‐
izedorinexpertlycarried‐outrepairsmay
seriouslyjeopardizethesafetyof
theuser
(suchasfromfiredanger)andmayinvali‐
dateyourwarranty.

PackagingandShipping
Ifyouneedtoshiptheproductbackto
Kinesis,useitsoriginalorotherpackaging
thatprotectsitagainstimpactandshock.
BesuretocontactKinesisforanRMAnum‐
berand
Kinesis’shippingaddress.You
shouldinsurethepackagesinceKinesisis
notresponsibleforitemsunltheyare
receivedbytheKinesisrepaircenter.
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Kinesis Savant Elite2 Specifications

General

Brand	Kinesis
Model	Savant Elite2
Category	Music Pedal
Language	English