KitchenAid KSSS36QKB00

Questions and Answers

G
gtuckerAug 19, 2025
Why is my KitchenAid KSSS36QKB00 compartment too cold?
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  Katherine WilsonAug 19, 2025
  If your KitchenAid Refrigerator compartment is too cold, here are some possible causes: * The refrigerator control may be set too cold. Try setting it to a higher temperature. * The refrigerator thermistor could be malfunctioning. Check the wires and connectors. Run diagnostics, and if a defective thermistor is indicated, confirm with an ohms test. * The air door might be stuck open or inoperative. Look for ice or other blockages in the air door. Run a diagnostics test to operate the air door. Check for proper DC input voltage. If the voltage is normal and the door still won't operate, replace the air door. * The air door seal might be missing or damaged. Repair or replace the seal. * There could be an issue with the main PC board. Run a diagnostics test to operate the air door.
M
Michele NguyenAug 23, 2025
Why is my KitchenAid KSSS36QKB00 freezer too cold?
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  Savannah MartinAug 23, 2025
  If your KitchenAid Refrigerator's freezer compartment is too cold: * The freezer control may be set too cold. Set it to a higher temperature. * The refrigerator may be operating in Max Cool or Automatic Max Ice Mode. This is normal operation. * The freezer thermistor might be faulty. Check the wires and connectors. Run diagnostics, and if a defective thermistor is indicated, confirm with an ohms test. * There might be no evaporator fan motor feedback. The fan motor will run at 3000 rpm.
R
rodriguezemilyAug 27, 2025
What to do if the 'Call Service' icon lights up on my KitchenAid KSSS36QKB00?
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  Samuel RodriguezAug 27, 2025
  If the "Call Service" icon lights up and/or the alarm is activated on your KitchenAid Refrigerator, it could be due to several reasons: * The main control board may be overheating, possibly due to blocked condenser airflow or a malfunctioning condenser fan motor. Check these components. * The refrigerator temperature might be above 48°F or the freezer above 15°F for more than 3 hours. In this case, run diagnostics to test all components. * Both thermistors might have failed. Run diagnostics and test the thermistors and their leads. * There might be no feedback from the evaporator fan motor. Run diagnostics and test the fan motor and its wiring.
A
Amy HicksAug 31, 2025
What to do if the condenser fan runs but the compressor won't start on my KitchenAid KSSS36QKB00?
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  Kara James PhDAug 31, 2025
  If the condenser fan runs but the compressor won't start on your KitchenAid Refrigerator, the following could be the issue: * There may be no DC control voltage from the main PCB to the inverter board. * The control voltage wires may be loose or reversed. Check the connections and repair as needed. * There may be an issue with the compressor. * There may be an issue with the inverter board.
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Sabrina MorrisonSep 3, 2025
Why does my KitchenAid KSSS36QKB00 Refrigerator run too long?
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  Alexander BarrettSep 3, 2025
  It is normal for your KitchenAid Refrigerator to run for extended periods. It is designed to run almost constantly at the lowest possible compressor speed because starting and stopping the compressor uses more power than continuous low rpm operation.
S
Steven OlsonSep 7, 2025
How to fix no temperature display and no interior lights on my KitchenAid KSSS36QKB00 Refrigerator?
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  sextonmelindaSep 7, 2025
  If there is no temperature display and no interior lights on your KitchenAid Refrigerator, consider these possibilities: * The unit may be set to Holiday Mode. Press the Holiday Mode key to cancel this operation. * Either door may have been open for over 10 minutes. Close the door and/or check the door switches.
K
Kiara HardinNov 11, 2025
Why is my KitchenAid KSSS36QKB00 compartment too warm?
- D
  Debra StewartNov 11, 2025
  If your KitchenAid Refrigerator compartment is too warm, there are several potential causes: * The refrigerator control might be set too warm. Try setting it to a lower temperature. * There might be an issue with the refrigerator thermistor. Check the wires and connectors. Run diagnostics, and if the thermistor is indicated as defective, confirm with an ohms test. * The air door could be stuck closed or inoperative. Look for ice or other blockages. Run a diagnostics test to operate the air door. * The evaporator fan motor may not be running. Run a diagnostics test to operate the evaporator fan motor. Check for a blocked fan blade and repair if necessary. Check for 5-17vdc from pin P7-9 to P7-10; if the voltage is correct, replace the motor. * There could be blocked airflow. Chec...
J
John GonzalezNov 15, 2025
Why is my KitchenAid KSSS36QKB00 Refrigerator freezer compartment too warm?
- M
  Miguel HarrisNov 15, 2025
  If your KitchenAid Refrigerator's freezer compartment is too warm, consider the following: * The freezer control might be set too warm. Set it to a lower temperature. * The freezer thermistor may be faulty. Check the wires and connectors. Run diagnostics, and if a defective thermistor is indicated, confirm with an ohms test. * The evaporator fan motor might not be running. Run a diagnostics test to operate the evaporator fan motor. Check for a blocked fan blade and repair as necessary. Check for 5-17vdc from pin P7-9 to P7-10; if the voltage is correct, replace the motor. * The condenser fan motor may not be running. Check for a blocked fan blade and repair as necessary. * Frost may be blocking the evaporator. Run diagnostics to operate the defrost system, and test the defrost h...

Summary

General Refrigerator Information

Safety First

Importance of safety messages and symbols for user protection.

Electrical Power Supply and Grounding Requirements

Guidelines for safe electrical connection and grounding to prevent shock.

Anti-Tip Requirements

Instructions to prevent refrigerator tipping during installation and use.

Electrostatic Discharge (ESD) Sensitive Electronics

Precautions for handling electronic components to prevent ESD damage.

Model and Serial Number Designations

Explanation of model and serial number coding for product identification.

Model and Serial Number Label Locations

Visual guide to the location of model and serial number labels and tech sheets.

Specifications

Model Specifications Overview

Detailed specifications including size, volume, weight, refrigerant, and warranty for various models.

KitchenAid Refrigerator Warranty

Warranty Coverage Details

Outlines the terms and duration of the full, limited, and lifetime warranties.

Exclusions from Warranty

Lists services and damages not covered by the KitchenAid warranty.

Installation Information

Product Dimensions and Clearances

Provides critical measurements for refrigerator installation clearance and fit.

Openings and Installation Requirements

Specifies required cabinet openings, clearances, and electrical/plumbing locations for installation.

Water Supply Requirements

Guidelines for connecting the water line to the ice maker and dispenser.

Anti-Tip Boards Installation

Instructions for installing anti-tip boards to secure the refrigerator.

Leveling Legs and Refrigerator Leveling

Steps to adjust leveling legs for stable refrigerator support and proper alignment.

Door Alignment Adjustment

Procedures for aligning refrigerator and freezer doors for proper fit and sealing.

Door Height Adjustment

Instructions for adjusting the vertical position of refrigerator and freezer doors.

Door Swing Adjustment

How to adjust the door stop to control the swing angle of the refrigerator doors.

Theory of Operation

Electronic Temperature Control Panel Overview

Explanation of the control panel functions, displays, and user interface.

Temperature Control Logic

How the electronic control manages temperature based on thermistor readings and settings.

Compressor Operation and Protection

Details on compressor speed control, protection mechanisms, and minimum off-time.

Evaporator Fan Motor and Air Door Function

Explains the role of the evaporator fan and air door in temperature management.

Adaptive and Pulsed Defrost Cycles

Describes the automatic defrost system, including pulsed heat and drip time.

Power Interruption and Failure Defaults

How the unit behaves after a power loss and default modes during component failure.

Special Operating Modes (Max Cool, Auto Ice, Holiday)

Explains the functionality and activation of Max Cool, Automatic Max Ice, and Holiday modes.

Alarms and Special Modes

Describes Over-Temperature, Call Service, Door Open alarms, and Sales Demonstration Mode.

Air Circulation System

Explains how air flows between freezer and refrigerator compartments for temperature control.

Sealed System Schematic

Sealed System Schematic Diagram

Diagram illustrating the refrigerant flow through the refrigerator's sealed system components.

Component Access

Component Locations Overview

Visual identification and location of key internal and external refrigerator components.

Removing the Unit Compartment Cover

Step-by-step instructions for accessing the internal compartment cover.

Unit Compartment Cover Removal Methods

Detailed procedures (Method A and B) for removing the unit compartment cover.

Removing Door Switch, Power Switch, and Inverter Assembly

Procedures for accessing and removing door switch, power switch, and inverter components.

Removing the Main Control Board Assembly

Instructions for safely removing the main control board assembly.

Removing the Condenser Fan Motor

Step-by-step guide to safely remove and replace the condenser fan motor.

Removing the Compressor and Filter;Drier

Detailed instructions for safely removing the compressor and filter/drier.

Removing Bimetal, Evaporator Fan Motor, and Defrost Heater

Procedures for accessing and removing bimetal, evaporator fan motor, and defrost heater.

Removing the Evaporator

Instructions for safely removing the evaporator assembly.

Removing the Touch;Display Board

Instructions for accessing and removing the touch/display board.

Removing the Motorized Air Door

Instructions for accessing and removing the motorized air door.

Removing the Ice Maker

Instructions for safely removing the ice maker assembly.

Removing the Auger Motor & Crush;Cube Solenoid

Instructions for accessing and removing the auger motor and crush/cube solenoid.

Removing a Thermistor

Step-by-step instructions for safely removing refrigerator and freezer thermistors.

Removing a Light Socket

Instructions for safely removing refrigerator and freezer light sockets.

Removing the Water Reservoir

Procedures for accessing and removing the water reservoir unit.

Removing Water Reservoir Tubing

Instructions for disconnecting and removing the water reservoir tubing.

Removing the Water Valve

Step-by-step guide to safely remove and replace the water inlet valve.

Removing the Water & Ice Dispenser Front Panel

Instructions for removing the front panel of the water & ice dispenser.

Removing the Water & Ice Dispenser Assembly

Instructions for removing the water & ice dispenser assembly.

Removing a Door Gasket

Procedures for removing and replacing refrigerator and freezer door gaskets.

Removing Freezer or Refrigerator Door

Steps for safely removing the refrigerator or freezer door from its hinges.

Component Testing

Thermistor Testing

Procedures and specifications for testing refrigerator and freezer thermistors.

Evaporator and Condenser Fan Motor Testing

Methods for testing the resistance and operation of fan motors.

Compressor and Inverter Testing

Steps to test compressor winding resistance and inverter board voltages.

Motorized Air Door and Defrost Heater;Bimetal Testing

Procedures for testing air door motor resistance and defrost heater/bimetal continuity.

Main Control Board Testing

Detailed test specifications and procedures for the main control board.

Crush;Cube Solenoid and Ice Maker Auger Motor Testing

Methods for testing the resistance of solenoids and auger motors.

Water Valve Solenoid and Door Switch Testing

Procedures for testing water valve solenoids and door switch continuity.

Diagnosis and Troubleshooting

Pre-Diagnostics Checks

Initial checks to perform before entering diagnostic mode.

Entering Diagnostics Mode

Step-by-step instructions to activate the refrigerator's diagnostic test mode.

Diagnostics Chart and Results

A table detailing diagnostic steps, expected results, and comments for troubleshooting.

Water Filter Input (WFI) Test

Procedures to test the water filter input monitoring function.

Troubleshooting Chart

Lists common problems, possible causes, and recommended test procedures for diagnosis.

Wiring Diagrams and Strip Circuits

Wiring Diagram - Bottom Mount

Schematic illustrating the electrical connections for bottom mount models.

Wiring Diagram - Side-by-Side Models

Schematic illustrating the electrical connections for side-by-side models.

Strip Circuits - Compressor and Condenser Fan Motor

Simplified circuit diagrams for compressor and condenser fan motor operation.

Strip Circuits - Evaporator Fan, Defrost, and Ice Maker

Simplified circuit diagrams for evaporator fan, defrost, and ice maker functions.

Strip Circuits - Refrigerator and Freezer Lights

Simplified circuit diagrams illustrating refrigerator and freezer light operations.

Product Specifications and Warranty Information Sources

Contact Information for Specifications and Warranty

Contact information for obtaining product specifications and warranty details.