9. In the event that warranty parts or products are provided, the customer must cover the
related shipping costs to receive goods.
10. All exchanged or substitute parts and products replaced under warranty service will
become the property of Kiva Wellness. Repaired or replaced products or parts thereof
will be warranted by Kiva Wellness for the balance of the original warranty period.
11. (Australia only) Kiva Wellness goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
WARRANTY DOES NOT COVER
1. Damage, accidental or otherwise, to the product, not caused by a direct defect in
factory workmanship or materials.
2. Damage due to abuse, mishandling, alteration, misuse, commercial service, tampering,
accident, failure to follow the care, operating and handling provisions indicated in the
instructions.
3. Damage caused by parts or services not authorised or performed by Kiva Wellness.
4. ‘Normal’ wear and tear that naturally and inevitably occurs as a result of normal use or
ageing.
5. Some states do not allow the exclusion or limitation of incidental or consequential
damages. Therefore, the above limitations may not apply to you in the case of damage
in shipment. If your product was damaged in shipment: Immediately report this type
of damage to the parcel carrier and have them le an inspection report to contact the
distributor from whom you purchased the product for further instructions.
6. You have rights and benets under the consumer laws in your jurisdiction. Without
detracting from these rights or benets, Kiva Wellness excludes all liability in respect of
this product for any other loss which is not reasonably foreseeable from a failure of this
product, which may include liability for negligence, loss of expenditure associated with
the product and loss of enjoyment.
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