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Troubleshooting
Camera/computer communications
Memory card full.
■ Insert a new card (see page 5), transfer pictures to the computer (see
page 45), or delete pictures (see page 18).
Memory card and
internal memory
full.
■ Transfer pictures to the computer (see page 45), then format the card
or internal memory (see page 37).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
If Try one or more of the following
The computer does
not communicate
with the camera.
■ Turn on the camera (see page 4).
■ Install new battery (see page 1) or charge rechargeable battery.
■ Connect cable to camera and computer port (see page 45).
■ Install the software (see page 44).
■ Disconnect the USB cable. Close all open applications. Re-install the
software (see page 44).
■ Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■ Disconnect USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page 44).
■ Disconnect the USB cable. Close all open applications. Re-install the
software (see page 44).
If Try one or more of the following
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