Troubleshooting (cont.)
General
Symptoms Probable Causes Recommended Action
B. As the toilet is powering off,
before the prompt sound has
stopped, the power was turned
on again.
B. After turning the power off wait
until the prompt sound has ended
before turning the power back on.
4. No water comes from the
cleansing wand or it has a
weak stream when it is
activated.
A. The water supply stop is closed
or only partially open.
A. Open the water supply stop all the
way.
B. The inlet hose from the water
supply stop to the toilet is
kinked or looped too tight.
B. Remove the kink in the hose or
make the loop wider.
C. Seat sensor does not detect the
user.
C. Small children may not be
detected. Adjust the sitting
position. The sensor may have
difficulty with fabric or other
objects. The sensor is designed to
sense skin.
D. The water supply screen is
blocked or damaged.
D. Service the filter following the
instructions in the Homeowners
Guide.
5. The heated seat is not
warm at all or it is not as
warm as desired.
A. The heated seat feature is not
enabled.
A. Activate the heated seat feature
using the remote control.
B. The temperature setting is too
low.
B. Adjust the heated seat temperature
using the remote control.
6. Water stops flowing from
the spray wand before
you are finished
cleansing.
A. 5 minutes after pressing one of
the spray icons, washing
automatically stops.
A. Press the ″Rear″ or ″Front″ icon
again.
7. Deodorizer feature is not
working.
A. The deodorizer is not activated. A. Activate the deodorizer feature
using the remote control.
8. The toilet does not flush
automatically.
A. Automatic flush feature is not
enabled.
A1. Activate the automatic flush feature
using the remote control.
A2. The sensor did not detect the user.
If this issue occurs repeatedly, call
the Customer Care Center using
the information provided on the
back page of this manual.
9. The nightlight does not
turn on in low light
conditions.
A. Nightlight is not enabled. A. Enable the nightlight feature using
the remote control.
B. Low light sensor is not working
properly.
B1. Clean the light sensor located on
the side control panel.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
Remote Control
Symptoms Probable Causes Recommended Action
1. The remote control is not
turning on.
A. The batteries are not correctly
installed.
A. Remove and reinstall the batteries.
B. The batteries are drained. B. Replace the batteries.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
Kohler Co. 15 1221754-5-C
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