Action Yes No
Step 5
Check if the printer is connected to an analog phone service or to
the correct digital connector.
• If you are using an Integrated Services for Digital Network
(ISDN) telephone service, then connect to an analog telephone
port of an ISDN terminal adapter. For more information, contact
your ISDN provider.
• If you are using DSL, then connect to a DSL filter or router that
supports analog use. For more information, contact your DSL
provider.
• If you are using a private branch exchange (PBX) telephone
service, then make sure that you are connecting to an analog
connection on the PBX. If none exists, then consider installing
an analog telephone line for the fax machine.
Can you send or receive a fax?
The problem is
solved.
Go to step 6.
Step 6
Temporarily disconnect other equipment and disable other
telephone services.
a Disconnect other equipment (such as answering machines,
computers, modems, or telephone line splitters) between the
printer and the telephone line.
b Disable call waiting and voice mail. For more information,
contact your telephone company.
Can you send or receive a fax?
The problem is
solved.
Go to step 7.
Step 7
Scan the original document one page at a time.
a Dial the fax number.
b Scan the document.
Can you send or receive a fax?
The problem is
solved.
Contact customer
support.
Troubleshooting 199
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