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3. FREQUENTLY ASKED QUESTIONS
Problem Probable Cause Solution
No ima
e is
displayed on the TV
to Video.
Device off. Turn the device ON.
Power supply device is
not connected.
Connect the power supply and
switch on the device.
The Input Error on TV. Select (TV) the correct video
input device.
The screen shows
"No Signal".
The antenna cable is not
connected.
Connect the cable.
The cable is broken. Replace the cable.
The picture is
severely disturbed
and sometimes the
vision is
interrupted.
The TV si
nal is too
weak.
Check the cable and the antenna
and if the problem persists
contact a technician in order to fix
the issue.
The playback is
severely disturbed
and sometimes the
playback is
interrupted.
The stora
e device is
too slow.
Chan
e the stora
e device with a
faster USB interface 2.0.
Codec isn’t supported. The device is not a multimedia
player and supports a limited
number of formats / codecs.
Convert the video file.
No sound. The volume level is too
low.
Turn up the volume.
Mute function is active. Mute function off.
Wirin
problems. Check the correct wirin
.
Only sound is
played but no
picture.
The selected channel is
a RADIO.
Press TV/Radio button to switch
the operating mode.
Remote control
malfunctions.
Incorrect orientation.
Point the remote control at the IR
Extender receiver.
Excessive distance /
Obstacles presence.
Reduce the distance to no more
than 4 meters and remove all
obstacles.
Room bri
htness is too
high.
Reduce the ambient bri
htness.
Reflections. Often the IR Extender is placed
on glass tables that can interfer
with the IR receiver. Moving the
IR Extender.
Batteries are low. Replace the batteries.
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