1918
ENGLISH
PROBLEMS POSSIBLE CAUSES SOLUTIONS
The water tank leaks when it is
moved.
The valve at the bottom of the
tank is dirty or defective.
Wash the water tank and
operate the valve with your
finger, which is beneath the
tank.
The valve is blocked by the
scale deposits.
Descale the machine (refer to
the section : DESCALING)
Water leak beneath the
appliance.
There is an internal leak. Check that the tank is
positioned correctly. If the
problem persists, do not use
the appliance and consult an
approved service centre.
The pump is abnormally noisy. No water in the tank. Fill the water tank and restart
the pump (refer to the section:
FIRST USE). Avoid emptying
the tank completely.
The espresso leaks out the
sides of the filter holder.
The filter holder is not
positioned correctly.
Fit the filter holder in position
and lock it (turn from left to
right until it stops).
Remove any excess coffee that
prevents you from fully locking
the filter holder.
The edge of the filter holder is
clogged by the coffee.
Remove the excess coffee and
clean the grill through which
the water flows using a damp
sponge.
Your espresso tastes bad. After descaling, the rinsing
cycle was not carried out
correctly.
Rinse the appliance in line with
the user instructions and check
the quality of the coffee.
The cups have been filled
unequally.
The filter holder is clogged. Refer to the paragraph
on CLEANING AND
MAINTENANCE for cleaning
your filter holder.
The appliance does not work. The pump is disabled due to a
lack of water.
Fill the water tank and restart
the pump (refer to the section:
FIRST USE). Avoid emptying
the tank completely.
The removable water tank is
incorrectly positioned.
Position the water tank
correctly.
The appliance is not
connected.
Ensure that the appliance is
switched on.
GUARANTEE
This appliance carries a manufacturer’s 2 year guarantee. This appliance has been designed for
domestic use only. Any commercial use, inappropriate use or failure to comply with the instructions,
the manufacturer accepts no responsibility and the guarantee will not apply.
For any after-sales problem or for spare parts, please contact an approved service centre.
No repairs on the coffee machine will be covered by the guarantee in case of:
– no descaling carried out,
– limescale build-up,
– accessories cleaned in a dishwasher. (Dishwashing safe only for drip tray grill, steam nozzle tube,
filter cups.)
TROUBLESHOOTING
PROBLEMS POSSIBLE CAUSES SOLUTIONS
The coffee is very weak. You have not used enough
coffee.
Add more coffee.
The espresso flows too slowly. The coffee is too fine or too
mealy.
Choose slightly larger coffee
grounds.
The filter holder is dirty. Clean your filter holder
using the instructions in the
section: CLEANING AND
MAINTENANCE
The head of the filter holder is
clogged.
When the appliance has
cooled, clean the grill through
which the water flows using a
damp sponge.
Your machine has a scale build
up.
Descale the machine (refer to
the section : DESCALING)
There is too much coffee. Remove ground coffee
A continuous flow of water
pours from the filter holder
after making an espresso.
Your machine is becoming
clogged with scale because the
water is particularly hard.
Descale the machine (refer to
the section : DESCALING)
Coffee grounds are present in
the cup.
The filter holder is clogged. Clean the filter holder using hot
water.
The coffee grounds are too
fine.
Use slightly larger coffee
grounds.
The seal on the head of the
filter holder is clogged.
Clean the filter holder and the
seal with a damp sponge.
The espresso is not frothy. The coffee grounds are too old. Use freshly ground coffee.
The ground coffee is not
suitable for making espresso.
Use finer grounds.
There is too little coffee in the
filter holder.
Add more coffee.
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