- mechanical damages, overloading
- scaling (any de-scaling must be carried out according to the instructions for use)
- accidents including re, ood, thunderbolt, etc
- damages or poor results due to wrong voltage or frequency
- damage to any glass or porcelain ware in the product
- professional or commercial use
This guarantee does not apply to any product that has been tampered with, or to damages incurred through improper use
and care, faulty packaging by the owner or mishandling by any carrier.
In order to offer the best possible after-sales service and constantly improve customer satisfaction, KRUPS may send a
satisfaction survey to all customers who have had their product repaired or exchanged in a KRUPS authorised service
centre.
The international KRUPS guarantee applies only for products purchased in one of the countries listed, and used for
domestic purposes only in one of the countries listed on the Country List. Where a product purchased in one listed country
and then used in another listed country:
a) The international KRUPS guarantee does not apply in case of non conformity of the purchased product with the
local standards, such as voltage, frequency, power plugs, or non conformity with other local legal requirements or
other local technical specications.
b) The repair process for products purchased outside the country of use may require a longer time if the product is
not locally sold by KRUPS
c) In cases where the product is not repairable in the new country, the international KRUPS guarantee is limited to a
replacement by a similar product or an alternative product at similar cost, where possible.
Consumer Statutory Rights:
This international KRUPS guarantee does not affect the statutory rights a consumer may have or those rights that cannot
be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee
gives a consumer specic legal rights, and the consumer may also have other legal rights which vary from State to State
or Country to Country. The consumer may assert any such rights at his sole discretion.
For Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
*** Please keep this document for your reference should you wish to make a claim under the guarantee
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