24
ALERTS / TROUBLESHOOTING
2
In case there is water in the water
tank and the button is still blue,
try to press the start button again
(at least 2 more times). If the problem
persists, the jet nozzle needs to be
descaled (see pages 21 to 23).
3 Soak it in descaling solution over-
night. Then descale the machine.
See the Descale section on pages
18 to 21. If the problem persists, call
the NESCAFÉ® Dolce Gusto® hotline.
1 Refill it with fresh drinking water and
ensure it is properly back in place.
The start button turns steady blue.
The beverage preparation stops part
way during the extraction or does not
start at all. The water tank may be
empty.
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