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If your appliance is still not running properly, please contact the customer service department
for your country.
TROUBLESHOOTING
PROBLEM SOLUTION
The coffee does not infuse
or the appliance does not
turn on.
Make sure that the appliance is properly plugged into a
functioning socket.
The water reservoir is empty.
There was a power failure.
Unplug the machine, and then plug it in again.
The clock time must be reset after a power failure.
The automatic stop function has switched the appliance
off. Turn off the appliance and then turn it on again to
make more coffee. For more information, see the section
“Coffee Preparation”.
The appliance appears to
leak.
Make sure that the water reservoir has not been lled
beyond the maximum limit.
Ensure that the water reservoir is not damaged.
The infusion requires lots
of time.
It may be time to descale the appliance.
For more information, see the section “Descaling”.
The coffee is spilling
from the lter holder or
the coffee is owing very
slowly.
The coffee maker needs to be cleaned.
There is too much coffee. We recommend using a
measuring spoon per cup.
The ground coffee is too ne (for example, the grind for
expresso is not suitable for a lter coffee maker).
Some ground coffee has become embedded between
the lter paper and the lter holder.
The lter paper is not open enough or is incorrectly
positioned.
Rinse the lter holder before inserting the lter paper
so that the latter adheres to the damp sides of the lter
holder.
There is more than one lter paper in the lter holder.
Make sure that the lter holder is fully inserted.
The coffee tastes bad. The coffee grind is not suitable for your coffee maker.
The proportion of coffee and water is incorrect. Modify it
to suit your taste.
The quality and freshness of the coffee are not optimal.
The water is of poor quality.
The coffee does not ow. Make sure that there is water in the reservoir.
The coffee ow system may be blocked. You can clean it
by simply rinsing it with water.
The time is not correct. The timer is synchronised and depends upon your
electrical network. If there is a difference, we recommend
setting the time once a week to make sure that it is
correct.
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