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FAQs and Troubleshooting Guide
Most common problems with the ice cream maker can be solved without need for
a service call. Check in the list below for possible causes and solutions. If none of
the suggestions help you solve the problem, contact our after sales support centre
for advice.
• The ice cream does not set, it is too runny.
The likely cause for this problem is that your ice cream mixture or the inner
bowl was not cold enough. Make sure to refrigerate your ice cream mixture for
4 hours before use and freeze the inner bowl for at least 8 hours. To harden
runny ice cream, put it in the freezer for a brief time until it has reached the
desired consistency. Also make sure to observe the quantities in your recipe.
• The rotation of the paddle keeps changing.
This happens when the ice cream mixture becomes very thick. The paddle
direction changes to prevent the motor from overheating. Switch off and
unplug the appliance and eat the ice cream, if you are happy with the
consistency, or keep it in the refrigerator until the power unit has cooled down
and then retry.
• The motor stopped during operation, but the ice cream is not ready yet.
A safety cut out will activate and stop the motor to prevent it from overheating.
Switch off and unplug the appliance and keep the ice cream in the refrigerator
until the power unit has cooled down and then retry.
• The ice cream is overflowing out of the inner bowl.
This may happen if your quantities are too large for the ice cream maker. Ice
cream expands during churning. Next time use smaller quantities.
• The outside of the inner bowl is full of ice crystals and is difficult to
handle.
Make sure the inner bowl is completely dry before putting it in the freezer,
wrapped in a plastic bag. Always use oven mitts or pot holders to handle the
chilled bowl, and hold it by the handle tabs.
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