Kuchef CPJ1502 - Frequently Asked Questions (FAQ)

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After Sales Support
Telephone: 1300 663 907
Email: customercare
@
winplus.com.au
FAQ
Problem Solution
My juicer won’t
turn on
 • Checkthepoweroutletisturnedon
 • Checkthatthelidiscorrectlylockedintoposition
The auger will
not turn
 • Checkthepoweroutletisturnedon.
 • Checktherearenoblockages,turnoffatthepoweroutlet
before disassembly.
•Turnthemachineoff,switchtoreversefor3seconds.
This may clear a blockage.
There is a
blockage
 • Turnthemachineoff,switchtoreversefor3seconds.
This may clear a blockage.
 • Unplugthepowercord,removeanylargefoodchunks
inside the auger. Connect to power again and switch to on.
The auger is
getting stuck
when i try to
juice certain
ingredients
 • Ensureyouhavecuttheingredientsintomanageablesizes
Recommendedsizeis8cmlongand1.5cmwide.Itis
recommended for brous ingredients such as celery or hard
ingredientssuchascarrotstocutinsmallersizesaround
3cm lengths.
The plastic
juice jug or
mixing jug
is stained
Carotenoids that are present in many vegetables, but especially
carrots, can stain the plastic components of the juicer. We suggest
any 1 of the following cleaning tips to help remove any stains.
 • Biodegradablesoapinwarmwater
• 1partwarmwater,1partcidervinegar
 • Bakingsodaandwarmwater
Can’t remove
the auger
If you can’t pull out the auger, reassemble the lid, turn juicer on and
operate in reverse for a few seconds then try again.
Lid won’t t • Ensure the parts are assembled correctly in place
•Checkthesilicapadhasbeenpushedintoitsslot
•Makesuretheaugerispushedallthewaydown
Tip: Cleaning the components immediately after use will assist in reducing any stains
occurring.