18
Issue Cause Solution
Ragged cuts-poor yield Dull blade Sharpen blade. Refer to
blade sharpening
Chipped blade Sharpen or replace blade
Hard to push product tray No lubrication
Lubricate carriage slide rod
thoroughly with food grade
lubricant
Worn tow bracket Replace tow bracket
Blade does not sharpen
satisfactorily
Stones dirty, wet, or
clogged with grease
Clean sharpener with soapy
water and brush
Blade dirty Clean blade with soapy
water
Worn stones Replace sharpening stones
Blade slow down slicing
cheeses
Cheese is too soft Slightly freeze your cheese
before slicing. Slicing a
room temperature block of
cheese is not
recommended.
Dull blade Sharpen blade. Refer to
blade sharpening
Machine runs but product
tray does not move
automatically
Gear set to manual mode Pull the gear shift handle
out and turn to left, and
connect to gear bracket
Product tray On-Off switch
is in “o” position
Push the green button to
“I” position
Damaged double chain Contact dealer or
KitchenWare Station
customer service team to
have the damaged part
replaced
If problem persists and the above solution does not remedy the issue, please call KitchenWare
Station’s Customer Service Department at 888-505-3698.
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