10-16
Troubleshooting > Troubleshooting
M
N
P
Message Checkpoints Corrective Actions
Reference
Page
Machine failure.
Call service.
― An error has occurred in the
machine. Make a note of the error
code displayed on the message
display, and contact your service
representative.
—
Memory is full.
Print job cannot be
processed completely.
*1
*1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For details
on Auto Error Clear, refer to the following:
Auto Err. Clear (page 8-29)
― Unable to continue the job as the
memory is used up. The print job
cannot be processed completely.
Select [OK] to cancel the job.
page 11-4
Message Checkpoints Corrective Actions
Reference
Page
No multi copies.
Press [OK].
― Multi copies cannot be printed
because RAM disk is disabled or
the SSD is not installed. The job is
canceled. Select [OK].
Try adding more memory or
installing SSD, and configuring the
RAM disk settings.
―
Non-genuine Toner.
Press [Help].
Is the installed toner container our
own brand?
The manufacturer assumes no
responsibility for damage caused by
a non-genuine toner. We
recommend that you only use
genuine toner containers. When
you want to use the toner container
currently installed, select the [OK]
key and the [Cancel] key
simultaneously for 3 seconds or
more.
―
Message Checkpoints Corrective Actions
Reference
Page
Paper jammed at MP
tray.
― If a paper jam occurs, the machine
will stop and the location of the jam
will be indicated on the screen.
Leave the machine on and select
[Help]. Follow the instruction to
remove the jammed paper.
page 10-25
Paper jammed in
Cassette #
Paper jammed in rear
cover #.
Paper jammed in the
back of Cassette 1.
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