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6 TROUBLESHOOTING
6.1 SAVING A LOG FILE IN CASE OF ALARM
The chiller has a built in a log function that continually records data from the last 36 hours of operation (older
data is automatically overwritten).
If an alarm triggers and it’s not possible to restore the chiller by following the indications on this chapter, then
follow these steps to save a copy of the stored logs shortly after the alarm has triggered. The information
contained in the log file with the operation data of the hours preceding the alarm can greatly help the service
engineers to diagnose the problem and solve it faster.
1. Press the Alarm and the Enter buttons for a few seconds, until the display changes to the
following screen:
If accessing through the webserver, it’s also possible to reach this menu by first clicking on the
icon and then clicking the Alarm and Enter icons.
2. Use the Down button to select "LOGGER" and press Enter to access the Logger menu:
3. Press Enter to access the Export Logs screen:
4. In this screen, press the Enter button to export all data logs. Once the process starts, press the
Esc button several times to go back to the Main screen.
When the service engineer is on site with the chiller they will be able to retrieve the saved log file for analysis.
Please note that if this process is repeated at a later time, the saved log file will be overwritten, which could
cause the relevant data to diagnose the alarm to be lost.
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