LAUNCH
1820 South Milliken Ave.
Ontario, CA 91761
Toll Free 877-LAUNCH-9
Fax 562-463-1590
COMMON FAQʼS FOR X-431 DIAGUN AND X-431 MASTER
X431 MASTER FAQ’s
1. Where do I go to register and download the latest software?
2. Can I use my new Launch right away or do I need to download software?
3. How do I register and download all the new software?
4. When I try to register I am asked for the registration password, what is a
registration password?
5. When I take my X431 out of it's case it has three different serial numbers, which
one is the right one?
6. When I try to register the unit I get a message that says “incorrect dealer code”.
7. When I try to register my unit I get a message “unit not sold”.
8. I get a Launch logo on the screen and then access the start menu in the lower left
corner but I do not know what to select to start the Scanner software.
9. I get a message to insert the card but the card is correctly installed.
10. I get a message “Discordant Software” after the smartbox has been reset and
the software download bar is completed.
11. The touch screen does not work.
12. When I try to calibrate the screen the calibration dot does not respond to the
stylus.
13. The printer sounds like it is working but paper does not come out.
14. The printer paper feeds and the printer sounds like it is printing but there isn't
anything printed on the paper.
15. Every time I boot up my X431 it asks me for my contact information
16. My printouts contain the wrong Shop name and phone number.
17. The connector called for by the tool does not work, what should I do?
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