37
EN
TROUBLESHOOTING
N° Problem encountered Possible causes Solution Result
5
Water leaks at the front side of
the coffee machine.
1 - Spent capsule drawer not
inserted correctly.
Insert the spent capsule drawer
correctly.
Ok: call solved.
Non-ok: go to step
2
2 - Spent capsule drawer
filled.
Empty the spent capsule drawer
and the drip tray.
Ok: call solved.
Non-ok: go to step
3
3 - Capsule stuck.
Lift and lower the capsule
loading lever. If this is not
enough, disconnect the machine
from power mains and operate
manually to remove the capsule
from the duct.
Ok: call solved.
Non-ok: go to step
4
4 - Capsule not compatible.
Use Lavazza capsules or
compatibles.
Ok: call solved.
Non-ok: machine being serviced.
6
Water leaks at the rear side of
the coffee machine.
1 - Tank not inserted correctly. Insert the tank correctly.
Ok: call solved.
Non-ok: go to step
2
2 - Tank damaged.
Check for leaks in the tank
keeping it separate from the
machine.
Ok: call solved.
Non-ok: machine being serviced.
7
The loading lever does not
reach the supply position or
requires an excessive closing
effort.
1 - Spent capsule drawer
filled.
Empty the spent capsule drawer.
Ok: call solved.
Non-ok: go to step
2
2 - Capsule fitted incorrectly.
Repeat the sequence, lever in
the off position, lever in the
brewing position; if this is not
enough, operate manually
to remove the capsule from
the duct with the machine
disconnected from power mains.
Ok: call solved.
Non-ok: machine being serviced.
8
Warning lights / ON
flashing and ESPRESSO
button ON with steady
light.
1 - Machine damaged, CPU
error.
Power cycle the machine.
Ok: call solved.
Non-ok: machine being serviced.
9
Warning lights / ON
flashing and ESPRESSO
button ON with light
flashing.
1 - Machine damaged,
software error.
Power cycle the machine.
Ok: call solved.
Non-ok: machine being serviced.
10
Warning lights /
ON flashing and LONG
ESPRESSO button ON
with steady light.
1 - The temperature
measured inside the
machine is lower than
5°C or higher than the
maximum allowed value.
Allow the machine to rest at
ambient temperature for the
necessary time.
(N.B. Depending on the initial
temperature, this time may be of
up to 2 hours).
Ok: call solved.
Non-ok: machine being serviced.
11
Warning lights /
ON flashing and LONG
ESPRESSO button ON
with light flashing.
1 - Power supply damaged.
Power cycle the machine.
Ok: call solved.
Non-ok: machine being serviced.