39
EN
TROUBLESHOOTING
N° Problem encountered Possible causes Solution Result
20
Coffee not supplied and steam
coming out of the capsule
compartment.
1 - The loading lever was
not set to the brewing
position.
Set the loading lever to the brewing
position.
Ok: call solved.
Non-ok: machine being serviced.
21
Coffee pours out in drops.
1 - Faulty capsule. Replace the capsule.
Ok: call solved.
Non-ok: go to step
2
2 - Pump working
improperly.
Check for abnormal noise of the
machine.
Ok: call solved.
Non-ok: go to step
3
3 - Spout/water circuit
clogged.
Clean the coffee dispensing spout
(see MAINTENANCE AND
CLEANING).
Ok: call solved.
Non-ok: go to step
4
4 - The machine has
limescale build-up.
Descale the machine.
Ok: call solved.
Non-ok: machine being serviced.
22
One of the three buttons is not
working and the corresponding
LED is OFF.
1 - Mechanical blocking
1 - Try to power the machine off by
removing the power cord for 10
seconds then reconnect it. Power
the machine on again and check for
proper operation of all buttons.
Ok: call solved.
Non-ok: go to step
2
2 - If the problem persists, the
machine can still be used with
other buttons.
Ok: call solved.
Non-ok: machine being serviced.
Contact Lavazza Authorized Service Centre for any problem or failure not included in the above list.
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