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For HELP, call In-Touch at 866.461.3123
C o n d i t i o n s o f W a r r a n t i e s
All limited warranties provided hereunder extend only to the original
consumer/purchaser of the spa if purchased and installed within the
boundaries of the United States or Canada and terminate upon transfer
of ownership from original consumer/purchaser.
The warranties will not include any:
Shipping cost and/or taxes incurred.
Cost of repair or parts incurred by a non-factory-authorized
agent.
Damage due to improper pH Levels.
Damage due to improper sanitation levels.
Damage due to shorted heater elements.
Corrosion at jets.
Deterioration of pillows, filter lid, filters, any seals and gaskets.
Note: In-Touch must receive written notification within 10 days if the
original consumer/purchaser plans to relocate the spa to a site other than
the address on file.
Customer Expectations
In-Touch is a full service and diagnostic care center. Your spa comes
with 24 hour technical support and after sales care. For the life of your
spa, trained and certified technical product support specialists are
available 24 hours a day, 7 days a week even after your warranty has
been exhausted. Most service inquiries can be answered by referring to
your owner’s manual, accessing the online troubleshooting guide or
calling an In-Touch customer care representative at 866.461.3123.
Important: Call In-Touch, our 24/7 customer care center, at
866.461.3123 before calling your local dealer for Warranty Service. All
Warranty Service must first be authorized by In-Touch.
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