Customer service
Before contacting Customer Services please
ensure you have read the troubleshooting
guide on page 12 to see whether you can
eliminate the problem yourself.
If you have a problem you cannot resolve,
initially you should contact your retailer as
they may be responsible for servicing your
Lec elan. If not, contact the Customer
Service Department of Lec.
When you call customer service you will be
asked to confirm which range and model
you have. Look at the data plate sticker on
the inside of your elan, at the bottom in the
back left hand corner, this records the
model and serial number. Make a note of
them below as this information is required.
Information required:
Model number:
Serial number:
Date purchased:
Please note down some other information
which may be useful:
Name of shop where purchased:
Purchase price:
(for insurance purposes)
specification
In accordance with our policy of continual
improvement, we may alter the specification
without notice.
Should you sell or pass the Lec elan to
someone else, make sure that this guide is
also provided.
contact numbers
Should you require any further information
regarding your Lec elan or any of our other
products, please contact us at the address
below.
Customer Services Department,
Lec Refrigeration plc,
Bognor Regis, West Sussex. PO22 9NQ
Telephone 0845 450 4845
(calls charged at local rate)
Service Fax (01243) 826295
E-mail service@lec.co.uk
www.lec.co.uk
servicing
Repairs and maintenance of the appliance
should only be performed by a qualified
engineer.
14
Lec Guarantee
Your Lec elan is made from the very best materials to the highest
standards of manufacture and has been extensively tested and inspected
before leaving our factory. It conforms with current British and European
Electrical Safety Standards. It is guaranteed for one year from the date of
purchase, against mechanical and material defects, with the exception of
light bulbs.
In the event of a defect to which this guarantee applies, please produce
your receipt (as proof of purchase) to your supplier, who will make the
necessary arrangements for rectification as quickly as possible.
This guarantee does not apply if:
• The elan has been improperly installed or used in a manner contrary to the
operating instructions issued with it.
• The elan has been treated in an abnormal or abusive manner
• The elan has been used for industrial or commercial purposes.
• Any repair work has been carried out by any person other than a Lec approved
engineer.
• Any parts have been fitted which are not genuine Lec approved parts.
• The elan has been modified in any way or the serial number has been removed or
altered.
• Any toxic or corrosive products have been used or stored in or near to the elan.
Without prejudice to the rights of the buyer no liability is accepted for any
consequential loss or damage resulting from failure of the elan or for any reason
whatsoever. You are strongly advised to insure under the special Lec Food and
Freezer Scheme which is enclosed with this guarantee or which is obtainable from
the company.
Acceptance of this guarantee does not affect your statutory rights: Consumer
Transactions (Restrictions on Statements) Order 1976.
This guarantee is applicable only in the United Kingdom and Channel Islands.
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