4. If you get a black screen after click the camera to watch live
video, please figure out the problem by following steps.
①. Please turn on the device setting page, click the button
“About” to check if there is malfunction notification of the
sensor. If there is, please turn off the camera, after several
seconds, turn it on again. If not, please check if the camera
is connecting Ethernet cable and Wi-Fi network at the
same time.
②. Please log in your account and go to the account setting
interface, choose “TCP” of Transport Protocol on Other
feature.
③. Go to the account setting page, and click the button “Local
Search” to check if the camera has a picture. If there is
a picture showing on the camera, the problem may cause
by the external internet network.
6. If the camera can’t record normally, please check your store
device.
5. If you are going to download the video recorded on SD card
and watch it, please download sdtool on www.mipcm.com
and install it on your PC.
①. Please check the SD card status on your camera. If you
have inserted it into the camera, but there is nothing
showing on SD card. Please turn off the camera and
re-inserted again.
②. E-mail us directly to get support if the camera still could not
record after solution 1.
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