7.Troubleshooting
2. If the camera network connection break off after your change
network provider or router, please reset the camera and
re-install it.
3. If you get a blank screen or black screen after you scan the QR
code to add the camera, please try the following solutions:
1. If you could not connect your camera with Wi-Fi successfully,
please confirm:
①. Your home Wi-Fi network is 2.4G. Our camera does not
support 5G Wi-Fi network. Please check your Wi-Fi
Frequency band of the Wi-Fi router, or search its brand
and model on google.
②. If your router is dual band, please choose 2.4G Wi-Fi to
connect your phone and the camera.
③. Please put this Wi-Fi camera more close to the router.
④. Please check if the Wi-Fi router is operating properly first,
then turn on the DHCP of router, and set up WAP2-PSK for
security recognized by the camera.
⑤. When you hear the voice “failed to configure wireless
information, please reset”, please reset the camera again
and connect it.
①. Try to add it on other mobile device;
②. Add this camera through “Local Web Access Setup”
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