15
The heater
does not
work.
This is normal. The fans blow cool air while the
heater gradually heat up. The fans blow aer the
heater turn off to cool the heater and prevent
ov
erhe
a
ting.
The remote
control
does not
work.
1.Make sure the batteries are properly installed.
2.Make sure the unit has power. The remote control
will not work unless the unit is powered on.
3.Aim the remote control at the receiver.
4.Remove objects that may be in the way. Items
between the remote control and the remote control
receiver will block the signal.
5.Don't press the remote control buttons too quickly.
Give the unit time to respond to your commands.
The
thermostat
does not
work.
1.Make sure the heater is turned on. The thermostat
will not work unless the heater is turned on.
2.Make sure the thermostat is not set too low. If the
thermostat is set lower than room temperature, the
heater will turn on.
The FLAME
button
doesn't
work.
The heater
does not
blow hot
air when it
turns on
and off.
1.Make sure the unit has power.
2.If it has, but the flame
does
not work, please
service5@fireandfireplaceservice.com
e-mail us at
2.Control Panel: Press the heater button on the
control panel to override the thermostat at any time.
3.Remote control: Make sure the thermostat is not set
too low. If the thermostat is set lower than room
temperature, the heater will not turn on.
4.If none of these solutions work, please e-mail us at
service5@fireandfireplaceservice.com
1.Make sure the unit has power.
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