The Raven Foldable Base is an adjustable bed foundation designed for in-home use, offering various features to enhance comfort and convenience. It is engineered to provide a customizable sleeping experience with head and foot section adjustments, a massage function, and a flat position for easy entry and exit. The base is designed for straightforward assembly and maintenance, with clear instructions provided in the owner's manual.
Function Description:
The primary function of the Raven Foldable Base is to provide an adjustable foundation for a mattress, allowing users to raise or lower the head and foot sections to their preferred positions. This adjustability is controlled via a wireless remote, which offers dedicated buttons for head up, head down, foot up, foot down, and a flat position. There are also combined head/foot up and head/foot down buttons for simultaneous adjustments. The base is equipped with lift motors that facilitate these movements, designed for intermittent use to ensure longevity.
A notable feature is the integrated massage system, which provides a vibrating sensation for relaxation. The massage function is intended for extended use within specific timeframes (maximum of 2 hours within any 6-hour period) to prevent overheating and ensure product durability. The base also includes a flashlight on the remote control for added convenience in low-light conditions.
For mattress retention, the base features a Micro-Hook™ system, which helps to captivate the mattress without the need for additional accessories. However, an optional mattress retainer bar is also provided for users who prefer it, especially if using a dust ruffle or mattress encasement.
Usage Features:
The Raven Foldable Base emphasizes ease of use and safety. Assembly involves unfolding the base, installing the legs, securing the hinge bolts with captive pins, and connecting the power supply. The power cord includes an in-line switch/pair button, which can be used for remote control programming, offering an alternative to the learn switch on the control box.
The wireless remote control is intuitive, with clearly labeled buttons for all functions. To conserve battery life, the remote automatically turns off all functions if any button is pressed for more than 50 seconds. The base is designed to operate quietly, with a minimal humming sound during lifting and lowering, which is considered normal. If excessive noise or vibration occurs, reversing the movement action (up or down) can help realign the activating mechanisms.
For optimal performance and safety, the manual advises users to enter and exit the adjustable base when it is in the flat (horizontal) position. It also explicitly states not to sit on the head or foot sections while they are in the raised position. The base has a recommended weight restriction of 850 lb (385 kg) for all sizes, distributed evenly across the head and foot sections. Exceeding this weight limit can damage the base and void the warranty.
The base is designed for in-home use only and is not approved for hospital use or for use with oxygen therapy equipment or near explosive gases. It is also important to use a grounded, electrical surge protection device (not included) for optimum operation and safety.
Maintenance Features:
The Raven Foldable Base is designed to be largely maintenance-free. The lift motors are permanently lubricated and sealed, requiring no additional lubrication. Users are specifically cautioned against applying lubricant to the lift motor lead screws or nylon nuts, as this could cause the base to inadvertently creep downward from an elevated position.
Troubleshooting guidance is provided in the manual to address common issues. For instance, if the remote control illuminates but the base does not activate, solutions include verifying the power cord connection, checking for a tripped thermal switch (requiring a 30-minute wait if the base was operated over its rated duty cycle), and programming the remote control. If no features activate, users should check the power cord, reset electronic components by unplugging and re-plugging the power cord, and verify the electrical circuit breaker. If the remote control does not illuminate, replacing the AAA batteries is recommended.
For issues where the head or foot section elevates but does not return to the flat position, users are advised to check for obstructions under the base, ensure the head section is not too close to the wall, and verify adequate distance between headboard brackets (if used) and the mattress.
The warranty information outlines specific terms for repairs and replacements, emphasizing that any repairs or modifications by unauthorized personnel will void the warranty. Users are advised not to open control boxes, motors, or remote control devices (except for the battery compartment) to avoid voiding the warranty. For any missing parts or operational issues that cannot be resolved through troubleshooting, customers are directed to contact customer service via a toll-free number. Service technicians are not responsible for moving furniture or other items not attached to the base, and adequate space and accessibility must be provided for service.
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