Warranty service definitions for the S2200 system are listed in the following table.
Table 12. Warranty service definitions
Term Description
On-site
service
A service technician will arrive at the client’s location for equipment service.
24x7x4
hour
A service technician is scheduled to arrive at the client’s location within four hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4
hour
A service technician is scheduled to arrive at the client’s location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's
local time zone, Monday-Friday, excluding Lenovo holidays. For example, if a customer reports an
incident at 3:00 pm on Friday, the technician arrives by 10:00 am the following Monday.
9x5 next
business
day
A service technician is scheduled to arrive at the client’s location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time require
an extra business day for service dispatch. Next business day service is not guaranteed.
In general, the following types of Lenovo warranty service upgrades for the S2200 are available:
Warranty and maintenance service upgrades:
Onsite support for 9x5 NBD coverage
4-hour target response time with onsite, 9x5 or 24x7 service coverage
Up to five years of warranty extension for all service levels in one or two year increments
Hard Drive Retention
Lenovo’s Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your
data is always under your control, regardless of the number of hard drives that are installed in your
Lenovo system. In the unlikely event of a hard drive failure, you retain possession of your hard drive
while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.
The Hard Drive Retention service can be purchased in convenient bundles with our warranty
upgrades and extensions.
Regulatory compliance
The S2200 conforms to the following regulations:
UL 60950-1, 2nd Edition, 2007-03-27 (USA)
CAN/CSA-C22.2 No 60950-1-07, 2nd Edition, 2007-03 (Canada)
IEC 60950-1:2005 (2nd Edition); Am 1:2009
EN 60950-1:2005, 2nd Edition, AM1 2009 (EU)
CFR 47 Part 15 Subpart B Class A (USA FCC)
ICES-003:2012, Class A (Canada)
EN 55022: 2010 Class A (EU)
EN 55024: 2010 (EU)
ASNZS CISPR 22 -2009 Class A
CNS 14338 (2006)
KN22 Class A
VCCI Technical Requirements 2012 Class A
RoHS Directive 2011/65/EU
EAC
NOM
BMSI
CCC
To Next Page
Loading...
