The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Parts delivered or technician installed parts from next business day to 4 or 2 hours
Committed Service Repair
Warranty extension of up to 5 years
Post warranty extensions
Committed Service Repair
Committed Service Repair (CSR) enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and
are available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
24x7x6 CSR: Service performed 24 hours per day, 7 days per week, within 6 hours
24x7x8 CSR: Service performed 24 hours per day, 7 days per week, within 8 hours
24x7x24 CSR: Service performed 24 hours per day, 7 days per week, within 24 hours
YourDrive YourData
Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures your data is
always under your control, regardless of the number of drives that are installed in your Lenovo
server. In the unlikely event of a drive failure, you retain possession of your drive while Lenovo
replaces the failed drive part. Your data stays safely on your premises, in your hands. The YourDrive
YourData service can be purchased in convenient bundles with Lenovo warranty upgrades and
extensions.
Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or
networking hardware. Working at a time convenient for you (business hours or off shift), the
technician will unpack and inspect the systems on your site, install options, mount in a rack
cabinet, connect to power and network, check and update firmware to the latest levels, verify
operation, and dispose of the packaging, allowing your team to focus on other priorities. Your new
systems will be configured and ready for your software installation.
Regulatory compliance
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